Analytical and detail-oriented risk and policy professional with experience in risk identification and analysis, policy and controls audits, reporting, and project and document management. Proficient in engaging with stakeholders to understand business strategy, address financial questions, and assist in achieving large scale fraud loss prevention goals. History of analyzing and diagnosing problems, presenting and implementing solutions, identifying trends, and coordinating with diverse teams to mitigate risks and potential threats to business and customer accounts. Leverages data analysis, compliance, customer support, and communicating effectively to aid in quality assurance and control practices, account disputes, shrink, and oversee multiple queues simultaneously. Key strengths include account management, policy and regulatory compliance audits, intellectual property enforcement, and the ability to meet deadlines and make strategic decisions independently, considering all variables and concerns.
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Operational Policy, Risk And Controls AnalystEbay Mar 2021 - Feb 2024Salt Lake City Metropolitan Area• Analysis and tracking of current processes to identify opportunities for process improvement based on operational, technical, financial, policy and public relations risk. Conducted risk assessments at the request of stakeholders.• Collaborated with tech teams to expose internal and external fraudulent activity and worked with product teams on risk mitigation.• Worked with multiple stakeholders to design and implement internal sign off processes to avoid service disruptions and data loss due to unanticipated dependencies.• Assess internal risks, process controls and policies for eBay’s Global Service Delivery Org.• 360 tracking and reporting of risks and compliance issues. -
Merchant Support Organization - Policy And Compliance ConsultantEbay Sep 2007 - Mar 2021Draper, Ut• Worked one on one with merchants and account managers to review, troubleshoot, and resolve policy and product concerns and performance and compliance issues.• Reviewed reports from and about eBay Strategic Seller accounts in areas of Trust, Regulatory Enforcement, Intellectual Property concerns and Site Policy.• Business Analysis for large merchants, reviewing current business practices and policies for opportunities to improve performance, GMV, policy compliance, and streamline operations.• Point of Contact and Subject Matter Expert for Policy Compliance concerns, Seller Performance Standards, and eBay Giving Works.• Handled escalations involving high touch accounts, providing excellent customer resolution via phone and email.• Assisted in the creation of training materials and knowledgebase articles related to Policy and Compliance. -
Financial Fraud And Identity Theft Investigations SpecialistEbay Aug 2000 - Sep 2007Draper, Ut• Specialist in Trust and Safety and served as a point of contact for Customer Support, Billing and Collections organizations on issues involving unauthorized use of personal and financial information across all eBay sites.• Worked closely with Collections, Law Enforcement Teams, Commercial Underwriting, Paypal and payment services on a regular basis to prevent and act on reports of financial fraud and ID theft.• Involved in the planning and implementation of new projects to identify fraudulent accounts and Previously Suspended Users, created and maintained all training and policy documents. -
Marketing And Data SpecialistData Systems International Feb 1996 - Nov 1999Layton, Ut• Marketing, design and maintenance of company website and other marketing duties, booking travel, technical writing and data queries.
Sunny Williams Education Details
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Environmental Studies -
Sociology
Frequently Asked Questions about Sunny Williams
What is Sunny Williams's role at the current company?
Sunny Williams's current role is Risk and Fraud Analyst, Audit and Controls Advisor, Risk Mitigations, Policy Advisor.
What schools did Sunny Williams attend?
Sunny Williams attended University Of Utah, University Of Utah.
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Sunny Williams
Serving Working Families; Life Insurance Producer At American Income LifeBothell, Wa -
Sunny Williams
Reimagining Pediatrics & Education | Co-Founder At Tiny Docs | Forbes Next 1000Greater Chicago Area2gmail.com, tinydocs.co -
2gatewaygroupone.com, axonadvisors.com
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Sunny Williams
Austin, Tx
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