Sunny Williams Email & Phone Number

Salt Lake City Metropolitan Area

• Analysis and tracking of current processes to identify opportunities for process improvement based on operational, technical, financial, policy and public relations risk. Conducted risk assessments at the request of stakeholders.• Collaborated with tech teams to expose internal and external fraudulent activity and worked with product teams on risk mitigation.• Worked with multiple stakeholders to design and implement internal sign off processes to avoid service disruptions and data loss due to unanticipated dependencies.• Assess internal risks, process controls and policies for eBay’s Global Service Delivery Org.• 360 tracking and reporting of risks and compliance issues.

Draper, Ut

• Worked one on one with merchants and account managers to review, troubleshoot, and resolve policy and product concerns and performance and compliance issues.• Reviewed reports from and about eBay Strategic Seller accounts in areas of Trust, Regulatory Enforcement, Intellectual Property concerns and Site Policy.• Business Analysis for large merchants, reviewing current business practices and policies for opportunities to improve performance, GMV, policy compliance, and streamline operations.• Point of Contact and Subject Matter Expert for Policy Compliance concerns, Seller Performance Standards, and eBay Giving Works.• Handled escalations involving high touch accounts, providing excellent customer resolution via phone and email.• Assisted in the creation of training materials and knowledgebase articles related to Policy and Compliance.

Draper, Ut

• Specialist in Trust and Safety and served as a point of contact for Customer Support, Billing and Collections organizations on issues involving unauthorized use of personal and financial information across all eBay sites.• Worked closely with Collections, Law Enforcement Teams, Commercial Underwriting, Paypal and payment services on a regular basis to prevent and act on reports of financial fraud and ID theft.• Involved in the planning and implementation of new projects to identify fraudulent accounts and Previously Suspended Users, created and maintained all training and policy documents.

Layton, Ut

• Marketing, design and maintenance of company website and other marketing duties, booking travel, technical writing and data queries.

Bachelor Of Science (B.S.), Environmental Studies

Activities and Societies: Student Sexual Health Education, Co-Chair of Alternative Spring BreakStudent sexual and social health educator.

Bachelor Of Science (Bs), Sociology