Hi, I'm Sunny - like Sunny Delight.I'm a conversation designer and jack-of-all-trades, Master of Fine Arts.Background - professional actor, poet/creative writer, project manager, English teacher, social scientist, and 20+ years in CX (grew up in my parents' restaurant)!I'm a wordsmith, passionate about curating language to optimize user experience in human-computer interactions. I enjoy crafting natural, intuitive dialogues and a range of personalities from grounded and wise to fun and warm. I love researching and understanding user needs, language, and psychology from diverse socioeconomic and cultural communities. As a team leader and project manager, I pride myself on my ability to analytically and creatively problem-solve, simplify the complex, clearly communicate, empathetically collaborate, cultivate cross-functional relationships, adapt to evolving scenarios, and mentor juniors.With the advent of GenAI/LLMs, tinkering with language and technology in ways the 5 year old me never imagined possible is really cool. I believe in designing for accessibility and inclusion. Voice and multimodal UI/UX products excite me.In my everyday, I like making people laugh, experimenting with food, lifting weights, running, and devouring cinema. Let me know if you want to chat about anything from what fuels seamless design to thought-provoking spoken word poetry.