Sunny Diep Email & Phone Number

Stoke-On-Trent, England, United Kingdom

• Guiding customers through a sales journey while meeting their needs and wants at a main dealer standard• Successfully managing a customer diary within a main dealer timeframe• Contributed 26 used car units towards back to back 100 used cars sold for months April/May 2024• Achieved full Audi accreditation within 7 months of joining the brand

Burton Upon Trent, England, United Kingdom

• Achieved half year bonus multiplier 2 out 3 times by selling above the threshold units required• SAF (Specialist Automative Finance) Qualified• Present a balanced presentation in finance and value added products allowing customers to make a informed decision• Sign post effectively and lead a customer journey with the aim of fact finding and creating/catering to customer needs• Complete detailed vehicle appraisals to assess damage and running condition to give an accurate valuation

• Create daily game plans for team members to ensure the cinema is set up for success• Manage and help staff when needed during a shift to ensure daily tasks and paperwork is present and correct/completed• Delivering great customer service and handling customer complaints/problems helpfully• Opening and closing the facility safely and securely - tasks include audio and visual projector maintenance• Completing accurate records of wastage to assist production of profit and loss records

• Provide excellent customer service, acknowledging problems and helping customers with their account completing service tasks• Demonstrate mobile phone knowledge to customers, creating awareness and completing sales• Sought opportunities to up sell and add on additional product/services• Communicate all merchandising needs or issues to appropriate supervisors

• In charge of producing regional performance updates weekly/monthly containing KPI reports for individual stores• Managed a store successfully and rebuilt a team of 8 from a weak point to a strong position• Assistant manager for 9 months managing a team of 25 people which then lead to being given my own store as general manager• Regional lead for apple for 18 months - during this role it was my duty to share best practice and knowledge of Apple promotions/training/updates to managers within the region• Ranked 1st in the region for 2 consecutive quarters hitting KPI metrics as a sales consultant• Achieved top 3 KPI finishes across the board for 18 months as a sales consultant in a regional platform of 23 stores