• Designed product requirements and roadmap for MVP A/B testing system for Smart Pricing team affecting over 70% SKUs; aimed at saving time in new pricing launches and measuring funnel conversion impact of pricing UI components• Conducted primary user research on Product & Strategy team to gather pain points and design optimal customer journey & UX• Presented business case for A/B testing to Strategy, Merchandising and Public Relations partners to gain buy-in

Developing and managing back end systems for continuous enhancement of the Payments experience of Flipkart customers.• Launched flight & hotel booking services; managed business operations and coordinated cross-functional integration efforts of 15 stakeholders across external, business, finance, UX & tech teams, adding Gross Merchandise Value of $400M annually• Scaled payments cloud infrastructure; planned capacity and stress tested systems, supporting 100X incoming user traffic for annual Big Billion Day sales (Amazon Prime Day equivalent, $1.4B revenue) and real-time load of 15000 requests/second• Supported automation of feature deployments for all cloud microservices, saving 150 person hours per quarter• Drove client migration to new version of payment APIs; persuaded engineering managers to prioritize migration ahead of Independence Day sale, improved debugging efficiency and turnaround time• Liaised with POS vendors and implemented product enhancements to incentivize cash-on-delivery users to use debit cards; managed project execution; aimed to convert 50% consumers to debit card users in 6 monthsBeyond Tech:Core member of Flipkart Cares, Flipkart's in house CSR initiative. Organised an NGO fair, allowing several NGOs to connect with Flipkart employees and spread their message

• Architected an intelligent learning platform adapted to user’s behavior to personalize customer experience, improved payment success rate for debit/credit cards by 20% and increased card adoption by 420 basis points• Launched an ATM PIN based authentication system for cards, in collaboration with six banks; increased payment success rates by 15%; gained insights and resolved customer pain points via user interviews and surveys• Deployed near real-time business intelligence dashboards to provide visibility to senior leaders into key business metrics• Redesigned critical platform layer interacting with 40+ payment gateways; reduced new onboarding ETA from 3 weeks to 5 days

• Automated functional testing for Flipkart’s online payment wallet, Flipkart Money; eliminated manual testing effort and reduced process time, saved up to 6 person-hours per week during launch periods• Tested re-design of the offers system for functional and non-functional requirements, reduced customer escalations

Designed and built a web tool (using HTML/JS) to test the functioning of a developing algorithm aimed at solving a problem related to Topic-sensitive Page-Rank