Sunny Patel Email & Phone Number

Toronto, Ontario, Canada

1565 16Th Avenue, Richmondhill On, Canada

- Troubleshooting for the customers issues related to payment transactions.- Identifying and verifying several Credit, Debit and Bank account errors for transactions from excel sheets.- Assisting in configuration of Payment methods.- Analyzing the issues and providing the best solutions appropriate for payment.- Escalating the unresolved queries to the IT department.- Documenting the steps and procedures taken for providing assistance to customers in Salesforce.

Richmond Hill, Ontario, Canada

-- Provide outstanding service to customers.-- Work efficiently with all team members, assist in uplifting the team’s efficiency and motivating to achieve best service timing and results.-- Perform calibration and assembling process of production equipment.-- Assist customers by rapidly analyzing various issues, generating design solutions and deploying the same. -- Taking leadership to finish certain tasks such as merchandising and inventory refilling by analyzing the number of customers.-- Plan and deliver engaging sales presentations to generate higher revenue.-- Operates the computerized track record for inventory control.-- Implemented organizational regulatory policies.

Vadodara Gujarat India

-- Collaborated with International Channel Partners from almost all countries across Globe.-- Carried out meetings in person and through remote desktop applications to elicit the potential requirements.-- Worked effectively with the software development team, management team and other stakeholders for providing specific design solutions.-- Provided a demo and explained technical information in clear terms to non-technical individuals and team members in order to promote better understanding.-- Devised solutions to users for operational issues related to PBX, Network and systems by reproducing, diagnosing and resolving technical errors. Gather and maintain reports log for it to be used by other support analysts as well as the R & D team. -- Performed deep analysis to bring out best business decisions for deploying systems as well as generated meaningful insights from the data using Excel and SQL to analyze the consumer's likes and dislikes.Interfaced third party IP – PBX, PMS software and Call accounting software with PBX and help setting up phones, IP-PBX, routers, firewalls, switches and gateways on field.-- Handled Trunk calls like Analog, Mobile, SIP, and ISDN lines as well as managed Ticketing software (CRM).Manage to build the team to provide immediate support to urgent requirements of users in a 24/7 uptime environment. Also worked double shifts to accommodate time zones.-- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Post Graduate, International Business Management

Activities and Societies: Learner Business management, business handling and initiating techniques as well as other insights of the same..

Post Graduate, Information Systems Business Analysis

Activities and Societies: Learned Business Analysis, Project Management, Data analysis using tools and techniques and to carry out.

Bachelor'S Degree, Electronics And Communications Engineering

Completed Bachelor of Engineering with specialization in Electronics & Communication field.