- Managed a $1.4 million per year contract for our client at Microsoft, overseeing a team of 10 service desk associates (6 onshore, 4 offshore) and 1 BI developer, who provided Tier 1 customer service and BI solutions for 3 online portals.- Managed relationships with 1 client and 5 stakeholders, maintaining a clear line of communication and providing weekly updates on project status and blockers.- Utilized BI reporting to identify opportunities for creating efficiencies, determined best course of action, developed and executed plans accordingly, and used data to illustrated improvements to client and stakeholders in quarterly business reviews.- Developed and lead bi-yearly performance assessments with team members, including SMART goals to set well defined goals and accurately measure growth throughout the year.- Created comprehensive content for multiple user personas on how to use one of our supported sites – developing 30+ how-to videos and writing ~20 user guides.

- Writing blog posts about current topics related to company's services, including business intelligence and cloud security- Researching and writing white papers that showcase company's services and expertise

- Consult blog writers on content relevancy and structure of posts and develop writing guidelines- Edit blog for consistency of tone, flow, clarity, spelling, grammar and SEO- Track projects and manage editorial calendar in SharePoint

- Edit research papers and personal essays for native and non-native English speakers and write constructive comments for authors- Depth of revisions range from grammar and spelling only to deeper content edits and suggested rewrites for clarity and flow- Check for adherence to specified style guides, including AP, APA, MLA and Chicago Manual of Style, as well as adherence to the English guidelines of the author’s home country (US, Canada or UK)

- Work independently or in collaboration with a senior developer to design and build hand-coded websites for individuals, non-profits and small businesses- Develop and execute content strategy with clients; advise on organization and revisions to enhance user experience, maintain consistency of brand and tone, and optimize content for SEO- Create webpage designs pursuant to the client’s branding/personality; produce designs via Photoshop wireframes, following UX best practices for typography, color and layout- View my websites at: www.sunnysherman.com/#work.

- As one of six technical editors reporting to managing editor, organized, edited and indexed legislation and published municipal codes in print and online formats- Edited text for spelling and grammar, AP style and consistency of terminology and citations- Produced and adhered to customer-specific page layouts and style guides, while following company-wide editing standards- Delegated work to proofreaders, performed quality assurance on fellow editors’ projects and created tailored RFP materials for sales associates- Made high-level judgment calls and addressed errors/clarity issues with customers- Managed 20+ projects at a time and produced deliverables within tight deadlines- Go-to editor to spearhead projects outside company’s typical scope; built custom solutions and wrote documentation for these adapted processes- Coordinated production of 50+ large publications (300 – 1,500 pages each) from start to finish, executed all preliminary work for the company’s four largest customers and performed all editorial work for the largest customer- On productivity reviews, consistently outperformed other editors in pages edited per minute- After three years, took on web-related roles, including setting up and customizing web pages and performing daily site updates, while maintaining previous editing work load- Used HTML, CSS, Perl and Javascript to set up new web pages, customize web pages and perform multiple web updates- Added custom online options and citation links using Perl and Javascript