Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ

Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ Email and Phone Number

Assistant General Manager Sales and CX @ Simple2Call
Gurugram, HR, IN
Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ's Location
Gurugram, Haryana, India, India
About Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ

As a successful professional, I'm passionate about advancing industry growth and improving brand recognition for myself and my company. Throughout a wide range of industries, including BFSI, IT service providers (GSIs), telecom service providers, education, healthcare, manufacturing, and retail, I have successfully delivered solutions as a highly acclaimed sales and business development specialist.I have a strong track record of generating and seizing new chances, utilizing door-opening techniques, and building relationships with clients in order to further the organization's goals. I have the ability to pick up new ideas, technologies, and sectors quickly, which helps them explain the total value offer to customers and win over important internal and external stakeholders.I've managed multicultural, multidisciplinary teams around the world to complete successful projects and campaigns while guaranteeing the overall development of all parties involved.Business development, leadership, wallet-share growth, key account management, relationship and stakeholder management, and sales strategy are my main areas of interest. I combine all of these to help clients be more satisfied.My success is underpinned by three fundamental pillars: Respect, Recognition, and Responsibility.Follow mine curated posts.LinkedIn: www.linkedin.com/in/sunnysuri007๐Ÿ‘คSunny Suri๐Ÿ“ž +91 9867128238๐Ÿ“ง sunnysuricx@gmail.com

Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ's Current Company Details
Simple2Call

Simple2Call

View
Assistant General Manager Sales and CX
Gurugram, HR, IN
Website:
simple2call.com
Employees:
39
Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ Work Experience Details
  • Simple2Call
    Assistant General Manager Sales And Cx
    Simple2Call
    Gurugram, Hr, In
  • Csinfocomm Pvt Ltd
    Assistant General Manager Sales & Cx
    Csinfocomm Pvt Ltd Jun 2024 - Present
    Gurugram, Haryana, India
    Using Contact Center technologies strategically to more improve customer and partner experiences is the cornerstone of my work at CSInfocomm. Ensuring onboarding, adoption, and growth are smoothly interwoven into every encounter, my aim is to promote business outcomes that connect with customer success, with a particular focus on the India market.
  • Exotel
    Senior Customer Success Manager
    Exotel Jul 2021 - May 2024
    Gurugram, Haryana, India
    As a Customer Success Manager, I focused on building strong client relationships and ensuring satisfaction. Using my CRM and analytical skills, I proactively addressed client needs and improved customer experiences. I monitored satisfaction metrics and implemented tailored solutions, driving business growth and retention. Through effective management of customer escalations, I consistently resolved concerns, leading to increase in client satisfaction scores..Voice, Cloud Contact Center, Messaging, Conversation AI, Channels etc..
  • Hdb Financial Services Ltd.
    Application Developer (Cct)
    Hdb Financial Services Ltd. Feb 2018 - Jul 2021
    Mumbai, Maharashtra, India
    As a Application Developer (CCT), I developed and implemented strategies to address Operational ' unique challenges. Using my requirements analysis and program management skills, I navigated complex projects and delivered results that exceeded expectations. Collaborating with cross-functional teams, I helped operational optimize performance and achieve sustainable growth, contributing to a 25% increase in project success rates.
  • Birla Gold And Precious Metals Limited
    It Manager
    Birla Gold And Precious Metals Limited Jul 2016 - Feb 2017
    Mumbai, Maharashtra, India
  • Snapdeal
    Dialer Analyst-Ii
    Snapdeal Nov 2014 - Jun 2016
    New Delhi Area, India
    As a Management Consulting Dialer Analyst, I supported the development of strategies to drive client success. My analytical skills and data-driven approach allowed me to uncover insights and make informed recommendations. I contributed to solving business challenges and facilitated change management, resulting in a 10% average improvement in client performance metrics.
  • Augment Financial Service Pvt Ltd.
    Dialer Manager
    Augment Financial Service Pvt Ltd. Apr 2011 - Nov 2014
    Noida Area, India

Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ Education Details

Frequently Asked Questions about Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ

What company does Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ work for?

Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ works for Simple2call

What is Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ's role at the current company?

Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ's current role is Assistant General Manager Sales and CX.

What schools did Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ attend?

Sunny Suri ๐Ÿ‡ฎ๐Ÿ‡ณ attended Abhinav Public School Pitampura, Cmj University, Niit Institute, Sabarmati University.

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