Sanjay (Sunny) Thapa Email & Phone Number

I would describe myself as a seasoned IT/Cyber Security & Service Delivery professional of 17+ years. My clients ranged from various industries; Retail, Banking, Petroleum, Mining and Heavy Machinery, Manufacturing and now Telecommunications. The support varied as well and included Cloud Managed Devices, Data Center Hosting, Infrastructure Support, Remote Managed Devices, Identity & Access Management and Vulnerability Management.I have an excellent track record of success in improving client and vendor relationships, exceeding SLA targets, completing projects within deadlines and improving service management posture (specializing in process improvements/efficiencies and defect reductions). I also worked in numerous complex environments and had to adapt to constantly changing surroundings to maximize success.From contract negotiations to managing incidents after hours or the weekend, I love all the various IT challenges and most importantly the concept of being a "partner"​ to clients; to grow their business to become even more successful. I am easy to engage with, love to take the lead where necessary and empower team members as much as possible.I am ITIL certified, NV1 Security Clearance cleared (Aust Govt security clearance). I have managed a diverse technical workforce both based locally and overseas. I am a highly regarded professional as reflected by employer recognition awards and consistently achieving high performer ratings through my career. If you believe I can add value to your organisation, let's talk.... (sanjaythapa@yahoo.com)