Proven Team player and Customer success story maker, responsible for onboarding high value partners (MRR- 50k - 100k / mon) and lifelong learner experienced in building both customer service teams and customer experience programs. Engaging with risky clients to manage and resolve there issues. Worked with team on resolving Critical issues. Contributed in finding new features to improve customer experience. Understand partners pain points and work with PO for releases and patches. Understand and resolve issues of team on daily stand ups and escalations meets. Escalations to DEV problems in application / releases.
Listed skills include It Service Management, It Management, Vendor Management, Business Intelligence, and 36 others.