· Led end-to-end enterprise programs with 300+ stakeholders on multiple AI/ML initiatives such as Virtual Assistant, Next Best Action, and Speech-to-Text Automation. Oversaw the AI project lifecycle, from user research, requirements gathering, product and solution design, go-to-market, to implementation and post-deployment support.· Developed and executed AI strategy with Service and Retail Transformation, aligning with business goals and leveraging emerging technologies to drive innovation. Ensured successful delivery within scope, budget, and timeline.· Influenced product feature set and positioning strategies to improve customer experience and reduce churn by crafting customer journeys and processing flow. Collaborated with architectural design, user stories, UX wireframes, both end-to-end and performance testing.· Created and managed executive-to-frontline readiness, strengthening key internal and external partnerships, and establishing interaction points across various incubation and venture efforts within the enterprise.

· Built innovative features on Microsoft Teams that help customers configure, manage, and understand users' communication and collaboration experiences. Articulate product scope, ROI, and benefits to various partners across 8 teams in 2 organizations.· Managed the Developer Portal including apps setup, usage tracking, and acquisition permission and upload, to programmatically govern and manage Apps for third-party users.· Managed back-end IT Admin tool to power up the flow of conversation like bots, message extensions, and Adaptive Cards. Lead product grooming and sprint planning sessions with the engineering team. Set vision and created detailed and executive plans for end-to-end developer experience.· Analyzed telemetry, metrics, reporting with Cosmos and SQL, solved data source issues that blocked metric formation; Ran smoke testing of metrics in Interana to have first-hand validation of data quality.

· Managed Global Sales Transformation program with 4 leading Asian teams in driving GST execution. Created 13 area projects schedules, updated issues and risk list. Drove weekly communications between corporate and field teams to surface best practice.· Addressed customer capacity and fulfillment needs and maintained region health for Azure Cloud Services. Worked with global clients and business partners to answer key business questions, while provided high fidelity analytics profiles to help in faster and accurate decision-making.· Collaborated with client-side project manager for full CRM Dynamics implementation to support cross-functional teams; solution serviced over 10,000 customers and partners worldwide.· Worked under high pressure and tight timelines. Took ownership of requirements gathering and business stakeholder alignment. Processed analytical skills and delivered strategic solutions in weekly business reporting.

• Provided comprehensive support to the sales manager by editing, proofing, submitting, and processing over 50 contracts, proposals, event orders, rooming lists, and client correspondence monthly, coupled with advanced marketing analysis and promotion recommendations.• Anticipated and surpassed the needs of over 500 guests and clients monthly through personal interactions, as well as communication via phone, email and the Internet, ensuring a customer satisfaction rate exceeding 92%.• Created weekly reports and developed over 30 ad-hoc analyses quarterly to bolster sales strategic planning, enabling a 10% improvement in strategic decision-making accuracy and efficiency.• Devised and maintained efficient office systems utilizing the MS Office Suite, enhancing data management and filing for a sales team of 25, which led to a 30% reduction in document retrieval time and a 25% improvement in overall organizational efficiency.

• Designed and executed comprehensive marketing plans to enhance brand visibility and engagement across various channels, including digital and social media platforms.• Performed in-depth market analysis to identify trends, assess competitor strategies, and understand customer preferences, informing data-driven marketing decisions.• Created and managed a diverse range of content for websites, blogs, and social media, ensuring alignment with the brand’s voice and marketing goals.• Optimized web content for search engines and managed pay-per-click campaigns, significantly improving search rankings and achieving targeted returns on investment.

• Successfully planned and executed 2 concerts, each attracting over 1,000 attendees, to promote multinational concerts and tours, significantly enhancing the company's visibility in the live music scene.• Created and edited the company's inaugural promotional magazine, "Glory of Music," achieving a monthly circulation of over 200 copies, thereby broadening the company's outreach and engaging a dedicated audience in the music community.• Developed and maintained strong relationships with key media outlets; crafted and distributed press releases, newsletters, and engaging social media content, resulting in a 40% increase in media coverage and brand awareness.• Enhanced Social Media Presence: Monitored and analyzed coverage and interactions across 3 major social media platforms, implementing strategies that led to a 25% growth in followership and a 30% increase in audience engagement within a year.

• Worked closely with Government Relations, and the Research Analyst group to coordinate the effective distribution of documentation for the units and the China Office.• Researched, created, and distributed press releases to targeted media; collated and analyzed media coverage. Organized events including press conferences, exhibitions, open days, and press tours.• Edited the first Chinese LGBTQ magazine "Friends".• Provided support and counsel to the China Office Director regarding translation, documents and policies. Supported foundation launches and closely monitored resulting coverage from announcements.• Assisted with multiple fundraising and PR campaigns that reached over 200,000 people, and pitched to over 20 press outlets under the regional supervisor’s direction. • Designed three comprehensive foundation information brochures for China HIV high-risk groups and the general public.