Lead Technology Consultant
Tempe, Az, Us
Provided walk-in support for students, staff, and faculty Supervised student workers on everyday operations Assisted with personal computer configurations, ranging from operating system setups to software installations on Dell, HP, Gateway, Lenovo, IBM, and MAC notebooksConfigured and troubleshot email issues; this includes extensive support for Microsoft Exchange Performed data backup and recovery on client computers Assisted with network connectivity issues relating to TCP/IP, both wired and wireless Utilized PeopleSoft HRMS and CRM systems to create and update problem tickets Performed hardware and software installations while providing high-level customer care, training, and technical support