Shannon Scotten Email and Phone Number

Game Title: Relic Arena (in development)Website: https://relicarena.comGame Title: Ability Arena (2022-current)Website: https://abilityarena.com/Game Title: Path of Guardians (2019-2021)Website: https://www.pathofguardians.com/

Dota 2 Tooltips Extensions: The #1 most used extension for games on Twitch. Provided free for the community.https://dashboard.twitch.tv/extensions/h6dtaffesjnw2704mr5om5dppejukg-0.4.1

Esports Commentator

www.moonduck.tvMoonduck Studios & Agency specializes in live coverage of esports events. We've created and managed our own Dota 2 touranaments, such as Captains Draft 3.0, and have been included as talent in major tournaments including The International 2016, which boasted a total prizepool of over $20 million.

DotaCinema is a popular Youtube channel catered around Dota 2. We have over 1.3+ million subscribers and are best known for our popular series Fails of the Week and Hero Spotlights. We were also the first to create a tournament under a unique game mode Captains Draft. Our second season boasted a prizepool of over $276,000.

http://www.digitalchaos.ggDigital Chaos is a professional esports organization that was founded in 2015. Our Dota 2 team placed 2nd at The International 2016, securing themselves over $3.4 million.

• Provided extensive Windows desktop and laptop support for various businesses• Upgraded clients from Windows XP to Windows 7 while closely following the Microsoft Application Compatibility Toolkit (ACT) assessments• Administered effective backup solutions for both current and future needs• Utilized remote administration in order to troubleshoot client computers in the most efficient way• Provided users with free consultation regarding their current hardware as well as any potential future needs• Educated clients on current technologies while communicating in a clear and concise manner• Re-imaged, reformatted, and cleaned up a wide variety of systems • Designed and installed local area networks for both home and small business setups• Worked closely with clients in order to customize setups to their liking • Maintained a high-level of customer service and satisfaction

Initiated domain registration, renewals, and transfersTroubleshot a wide range of POP/IMAP/Microsoft Exchange email issuesHelped setup, configure, and troubleshoot Grid hosting as well as Virtual/Dedicated serversAssisted users in correcting DNS issues in relation to their nameservers, Arecords, and MX recordsResolved consumer issues effectively within the timeframe provided

Provided walk-in support for students, staff, and faculty Supervised student workers on everyday operations Assisted with personal computer configurations, ranging from operating system setups to software installations on Dell, HP, Gateway, Lenovo, IBM, and MAC notebooksConfigured and troubleshot email issues; this includes extensive support for Microsoft Exchange Performed data backup and recovery on client computers Assisted with network connectivity issues relating to TCP/IP, both wired and wireless Utilized PeopleSoft HRMS and CRM systems to create and update problem tickets Performed hardware and software installations while providing high-level customer care, training, and technical support