Provide superior and friendly customer service while maintaining a professional demeanor, assist attorneys and secretaries in various projects, learning to transcribe dictation (interesting)

I opened new accounts for branch customers, processed regular deposit/withdrawal transactions, assisted in closing procedures, answered incoming telephone calls.

Answer incoming calls and process customer requests appropriately and in a timely mannerOpen new accounts and assist customers in selecting the appropriate products for their banking needsProcess deposits and withdrawals per written or telephone requests in addition to in-person requestsSubmit daily paperwork including detailed report of transactions and totals

Responsible for front office operations, etc.Direct interaction with Affinity Bank Customers/PersonnelCoordinate incoming calls/walk-in visitors, transfer callers to appropriate departments; coordinate incoming/outgoing faxes, mail, and deliveriesResearch new vendors/negotiate contracts. Set up new accounts/services for Affinity Bank Branches/Loan Offices.Order Stationary, Business Cards & holiday signage for Branches.Order and track computer hardware, software and accessories for the Affinity Bank IT Department. Reconcile purchase orders, packing/delivery receipts and invoices. Quickbooks data entry and Maintenance. Assist Executive Administrative Assistant with special projects. Consolidate Corporate Credit card statement. Participate in the planning of corporate meetings.Worked with Back Office Operations in the development of the Community Banking intranet site (formatting procedures). Created office supply ordering system for Affinity Bank employees. Maintain strong vendor relations. Act as a liaison resolving any vendor-related issues. Coordinate facilities maintenance as needed for office machinery, coffee machines, air conditioning when necessary. Ensure Corporate Mailroom and Kitchen remain adequately stocked. Order supplies and services as needed.Creat and maintain mail/delivery log and distribute incoming, Federal Express, UPS, DSL, and United States Postal Service. Organize semi-annual blood drives, food drives, coordinate annual holiday toy drives for disadvantaged children, and work with various charity events as they come up. Member of the Affinity Bank Suggestion Committee. Transcribe and log monthly committee meeting minutes. Created tracking system for employees who have made suggestions or have engaged in CRA related activities.Construction Lending Department May, 2007: order flood certifications for new loans; create files for new loansArrange and schedule meetings, appointments, conferences, and travel arrangements

I worked as an administrative assistant for 7 years in Construction Lending and banking at Affinity Bank. I briefly left to work as a new accounts representative at another bank before returning to Affinity Bank. My background is admin/secretarial but feel very confident in branch operations as well.