• Assist individuals with reaching and overcoming barriers to education and employment goals. • Serve diverse populations including adults, dislocated workers, and in-school/out-of-school youth. • Teach classes, such as resumes, career exploration, Microsoft 2010 & 2016 Word & Excel, and basic computer skills. Administer assessments and evaluate answers to produce career pathways. • Proctor National Career Readiness Certification. Facilitate Work Ethic Development Training. • Match individual's qualifications and skills to position requirements, and issue job referrals. Provide career counseling to identify barriers to employment, explore possible solutions to overcoming barriers, and evaluate interests, talents, and abilities.• Work effectively with local employers to provide temporary work experience or on-the-job training placement for individuals who have been incarcerated, underemployed, unemployed, or have little to no employment experience. • Manage multiple grant funding streams, County budget, and spend according to contract requirements while ensuring compliance. • Work in a one-stop State service office, effectively collaborating with partner organizations. • Operate day to day independently, manage and operate as the only employee for the entire County. • Create and schedule content for Region 14 WorkSource Oregon Facebook pages. Create new outreach materials for multiple Eastern Oregon offices adhering to state policies. • Case management within the Training & Employment Consortium, State of Oregon Employment Department, and Oregon Department of Human Service databases, maintaining detailed, organized, and confidential case notes. • Assist customers with Unemployment questions, advise individuals of steps, explain rules, and/or resolve or refer claim issues. Provide conflict resolution or support to upset customers experiencing financial hardship and uncertainty.

• Provided customer service with detailed phone calls collecting room, dinner, golf, and activity reservations.• Processed payments. Managed billing disputes and refunds. • Managed a team of 4-5 people, provided hands-on training classes, allocated daily tasks, set up insensitive programs. Created company operating procedures and manuals. Created sales promotions.• Planned large group events for large organizations and high society individuals. Set up company retreats, weddings, and birthdays. • Estimated department quarterly budgets. Entered team payroll and requested overtime approval. • Tracked company revenue and sales and provided detailed graphs and spreadsheets. Put collected resort fees into Excel spreadsheets to distribute into all property paychecks. • Operated and maintained company software’s throughout the whole property (Agilysys-PMS, InfoGenesis-POS, Golfpro, Motorola Radio).