* Mobile Device Management System (MDM) Administrator* Deploy, troubleshoot and maintain iOS devices and SmartBoards throughout the school* Research and implement optimal technology options for students* Design, create and execute training strategies, continually adjusting to audience as appropriate.* Teach digital citizenship skills, multimedia skills and beginning coding (Block coding and Swift)* Develop and revise training curricula and PowerPoint or Keynote presentations* Assist teachers and administrators with detailed technical processes by making them more concise and easier to understand.

* Researched employee suggestions and identified knowledge and process gaps; created action plans to address those gaps.* Collaborated with team members to develop processes and procedures. Documented and developed related training for new systems and programs.* Partnered with management to improve customer-impacting processes, policies and procedures.* Facilitated a faculty learning community, including K-2 teachers for the Deaf Elementary School and the Blind Elementary School offering technical support and guidance.* Contributed to career development, assisting employees in honing new skills.* Promoted positive culture among the faculty, staff and students.

* Established the first Faculty Resource Center at the Deerwood Center offering over 100 faculty and student workshops geared to supporting the design and delivery of interactive courses.* Announced trainings, managed training registration and maintained training records and class rosters.* Evaluated courses for the most effective application of educational technology.* Offered open faculty drop-in hours each week to guide and support faculty with Blackboard course development, blogs, websites and designing creative and engaging presentations.* Designed digital media ads, posters and flyers that supported and encouraged student engagement.* Identified training needs and offered solutions; developed and led individual and group training.* Developed eLearning courses in Blackboard and Schoology and monitored faculty courses for compliance.* Facilitated two workshops at the International Teaching and Learning Conference.

* Instructed attorneys, paralegals, and support staff on computer programs used in the daily practice of law; training included one-on-one coaching, classroom training and distance learning workshops. * Traveled to conduct new hire training and technical training of nationwide personnel upon request.* Created, reviewed and modified course curricula and content to meet learning objectives. Customized curricula to accommodate varying learning styles and position needs.* Led employee engagement activities including focus groups. * Developed and delivered new hire orientation and training as well as skill-based and technical training.* Modified and maintained instructional materials and tools utilizing instructional design processes to ensure accuracy and consistency of content and message. * Prioritized training resources and training content to achieve operational needs.* Conducted “Coach Cruises” to facilitate a safe environment for attorneys to ask difficult questions.

* Instructed managers, coaches, and other trainers in Situational Leadership techniques based on the Hersey-Blanchard model. * Facilitated meetings with stakeholders to identify performance gaps and implement learning and development solutions.* Analyzed training and development needs through research, data collection, focus groups and other methods, resulting in measurable training requirements for technical and soft skills training. * Designed, developed, implemented and evaluated training solutions, incorporating job-specific performance metrics and assessments to increase the knowledge, skills and abilities of learners. * Conducted operational assessments and communicated training needs and recommendations to the leadership team.* Drove consistent training and operational standardization.* Trained new hire representatives on Apple and Windows environments. Trained customer support staff, sales team and fraud department staff.* Provided instruction during new hire training and ongoing training efforts in three call centers with 1600 employees using classroom and on-the-job training methods interwoven with foundational leadership training in all three call centers: technical support, sales and fraud.* Supervised new hire class members, providing coaching, documentation and performance assessments based on competencies, professionalism, test scores and call monitoring. * Documented employee performance during training and communicated feedback to management for consideration in termination decisions. * Created and modified technical, customer service and sales curricula as needed.* Trained new and current employees on hard skills, soft skills, operational processes, regulatory compliance and leadership skills.