Grace Grantham Email & Phone Number

West Virginia, United States

Fairfield, New Jersey, Us

· Strong sales skills with a focus consultative selling approach· Assist customers in selecting the best exterior home services.· Maintain a positive attitude and customer-first approach.· Be knowledge of products and services offered, as well as the industry.· Overcoming objections through value building in our product and brand· Handle inbound and outbound calls from interested consumers.· Participate in regular training and coaching sessions.· Demonstrate active listening skills to present additional opportunities.· Ability to build rapport, create value-based presentations, and address concerns.· Build and manage a sustainable pipeline.· Maintain customer satisfaction scores through rapport building and relationships.· Convert inquiries to sales through established sales techniques.

Littleton, Colorado, Us

Inside Sales- Work From Home

Bellevue, Wa, Us

*Initiated change for the creation of our Bilingual TFB Telesales Department.*(Remote Late Shift)Answers inbound sales calls directly from prospective and/or existing business customers.Builds rapport with customers by probing for needs and recommending appropriate solutions.Expert in all T-Mobile products and services to appropriately right-fit customer to ensure customer satisfaction and loyalty.Accepts orders, closes sales, maintains customer records, and completes required documentation.Achieves monthly, quarterly, and annual sales objectives based on targeted metrics.Achieve any targeted departmental goals as defined by the business.Successfully completes continuing training to maintain knowledge of products, services, and sales approaches.Uses automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T -Mobile’s productivity and quality standards.Also responsible for other Duties/Projects as assigned by business management as needed.

Southlake, Texas, Us

*Maintained High Sales performance among all three store locations: Hagerstown, MD; Winchester, VA; and Martinsburg, WV*Worked directly with customers and indirect service team to make appointments, level 1 diagnose devices and begin creating a service repair ticket for the customer.Exceed the customers expectations for repair services while driving best in class experiences that deliver world class customer satisfaction and salesResponsible for all store performance and the customer experience within the locationProvide level 1 diagnostic support for all customers mobile devices including mobile phones, wearables and computingProvide support in scheduling customer service appointments and managing queueHandle customer escalations for service customersWork closely with service repair team, as well as peers within the store, to build and maintain strong relationships, while providing the best consumer experienceEngage consumers by showcasing key features and benefits, selling products, assisting with the setup of new/current devices and troubleshooting issuesProvide follow up phone calls to verify appointments for customers and provide them with the necessary information on how to prepare their device for serviceAre able to work in a fast paced environment with a high sense of urgencyPatient and enjoy solving tough problemsTake pride in explaining and helping others understand problems and solutionsThorough–no detail goes unnoticedSelf-motivated, but also enjoy contributing to a teamHave the ability to switch gears quickly and readjust your focus appropriatelyOther duties as assigned

Wyomissing, Pennsylvania, Us

*Increased Credit Card Applications by 833%. Went from 30 monthly apps to over 280 credit cards month over month.*Responsible for supervising and managing staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Guides employees to maintain compliance with internal controls and departmental policies and proceduresDevelops and maintains daily drop schedule and responsible for the approval process of the drop schedule.Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.Manually count large amounts of currency.Review and compile reports generated by Soft Count.Ensure company assets are properly accounted for and secured.Account for all table games documentation.Oversee the maintenance of machinery used in count room operations.Ability to function with secured access for ingress/egress to count room.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.Maintains strict confidentiality in all departmental and company matters.Knowledge of Title 31 Regulations.

Chicago, Illinois, Us

*Broke Company history by developing a winning sales team and acquiring the highest Leads at a Marketing GRO Event ( Mid-Atlantic Region ). * National Networking Chair MemberWhile operating with a business perspective, I had the opportunity to utilize my knowledge and experience to maximize results and move the business forward- coaching, training and inspirational leadership drove my team's need to succeed. Demonstrated effective leadership that drove winning business results. Recognized and offered the development opportunities all associates needed to take their careers to the next level. Empowered all associates to balance the needs of our customers while growing our business. As a leader, this required me to strengthen and leverage the skills and capability of my sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. I delivered the world's best customer experience, as the vital part of the communities we served. Opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. Partnered with our marketing team to bring new business to our company.

Bellevue, Wa, Us

Make it personal, don't take it personal.

Bellevue, Wa, Us

Never accept the first "no."

Bellevue, Wa, Us

Consistency is the key to success.

Bellevue, Wa, Us

Every failure can be transformed into experience.

Rexburg, Idaho, Us

Quintessential Sculptures Model

Custodial Engineer

Us

Head Waitress

Industrial And Organizational Psychology

High School Diploma, Ap Studies