Stephen Roberts

Stephen Roberts Email and Phone Number

Retired @ Doing fuck all
Bangkok, TH
Stephen Roberts's Location
Bangkok, Bangkok City, Thailand, Thailand
Stephen Roberts's Contact Details

Stephen Roberts personal email

About Stephen Roberts

Over 10 years Based on the ground in Thailand, working for global IT companies, covering Global and APAC specific roles.25+ Years experience in Service Management working as Service Delivery Manager / Service Account Manager and adept t working within multiple cultures.Specialties: Service Delivery Management / Account Management/ Customer Relationship Management, Escalation Management and KT Problem Solving.Prince II Practitioner and ITIL certifiedService Transformation / Service Improvement ProgramsIncident & Problem ManagementPreparation of Statements of WorkServices SolutioningPersonal Attributes:Customer Focused & Goal OrientedAbility to work under pressure & meet tight deadlinesProject Mgt, organisational administrative skills &Interpersonal skillsExcellent Verbal & written communication skillsStrong analytical skillsStrong Problem Solving (analytical), reasoning, & decision making abilitiesI have a good record of working closely with Support, Sales and Engineering management, with a variety of products and industries, to deliver quality service by developing and delivering a support strategy based on long term trusted relationships by understanding the customers technical requirements, drivers, organisation, culture and the markets in which they operate.I have worked with a variety of technologies including hardware and software. Most of my career has been spent in customer facing roles.

Stephen Roberts's Current Company Details
Doing fuck all

Doing Fuck All

View
Retired
Bangkok, TH
Website:
vmware.com
Employees:
30705
Stephen Roberts Work Experience Details
  • Doing Fuck All
    Retired
    Doing Fuck All
    Bangkok, Th
  • Vmware
    Tanzu Global Escalation Manager
    Vmware Jan 2023 - Present
    Thailand
    Manage service & support escalation processes, advocating on the Customer’s behalfwhile championing internal policies and procedures• Resolve complex customer issues by leveraging relationships with local and corporateresources across GEOs and coordinating technical support efforts between the fieldand remote support centers• Drive clear and consistent communications on all matters of support to SeniorManagement, Engineering, Sales, and Customer stakeholders to successfully resolvebusiness, and technical issues on VMware products and services• Provide focus and drive consistency in the execution of all Support Escalation relatedmatters to global accounts, both proactive and reactive• Drive visibility into current incident trends through incident tracking and work to getahead of escalations pro-actively.
    View
  • Freelance
    Experienced Service Delivery And Support Engagement/Relationship Manager
    Freelance Apr 2021 - Jan 2023
    Thailand
    Currently on Sabbatical from working full time, but open to start again at short notice
  • Dell Emc
    Services Solutions Architect - Dell Emc - Modern Data Centre
    Dell Emc Sep 2018 - Apr 2021
    Bangkok Metropolitan Area, Thailand
    Interfacing with PreSales, Customers, vendor and all MDC and DELL/EMC personnel associated with the Service Offering. Acting as the Services solutioning representative for a APJ.
    View
  • Dell Emc
    Services Solution Consultant
    Dell Emc Sep 2018 - Apr 2021
    Bangkok Metropolitan Area, Thailand
    View
  • Dell Emc
    Customer Support Manager - Technical Escalation Manager
    Dell Emc Oct 2016 - Sep 2018
    Bangkok Metropolitan Area, Thailand
    Senior Technical Escalation Manager for the Dell EMC Converged Platforms Division. Responsible for providing focus within Dell EMC for all Global Service issues to Dell EMC customers and acting as Dell EMC''s ambassador to the customer and as the customer’s representative within Dell EMC.
    View
  • Dell Emc
    Principal Customer Advocate
    Dell Emc Mar 2015 - Oct 2016
    United Kingdom
    Principal Customer Advocate (Service Delivery Manager) This role covers the Delivery of Services and Support for focused Global Customers of Dell EMC.The Dell EMC Principal Customer Advocate assignment provides an experienced, Converged Infrastructure focused service management professional to provide a single point of contact for account management on all service related issues across customers Global Converged Platform solutions.
    View
  • Vce
    Senior Customer Advocate
    Vce Apr 2012 - Mar 2015
    Uk
    Senior Customer Advocate (Service Delivery Manager) This role covers the Delivery of Services and Support for focused Global Customers of VCE.The VCE Senior Customer Advocate assignment provides an experienced, Converged Infrastructure focused service management professional to provide a single point of contact for account management on all service related issues across customers Global Converged Platform solutions.
    View
  • Vce, The Virtual Computing Environment Company
    Customer Advocate
    Vce, The Virtual Computing Environment Company Nov 2011 - Apr 2012
    Uk
    Customer Advocate (Service Delivery Manager) - working for VCE, the Virtual Computing Environment Company.This role covers the Delivery of Services and Support for the VCE Vblock converged Infrastructure.The VCE Customer Advocate assignment provides an experienced, Vblock focused service management professional to provide a single point of contact for focused account management on all service related issues across Vblock solution.The Vblock converged architecture, covers EMC storage, Vmware Virtualisation, and Cisco USC and Networks, and the Unified Software Management of Cloud computing infrastructure
    View
  • Oracle
    Senior Service Delivery Manager
    Oracle Mar 2010 - Nov 2011
    United Kingdom
    Senior Service Delivery Manager , running a large Managed Multivendor Support Service for a Global Bank . This role covers the Delivery of services and Support for Sun,IBM, Apple and HP platforms, as well as the Software Support. Premium Support for Oracle Exadata Database systems.Management of IT Service team of 11, taking responsibility for service desk and system support
    View
  • Sun Microsystems
    Senior Software Support Manager
    Sun Microsystems Sep 2004 - May 2010
    Managing the service relationships at all levels of project and technical services between Sun and customers/partners. Maintaining and supporting the SLA reporting structure and change management procedures, co-ordinating critical incident support activity. Understanding customer expectations and educating them on Solution offerings. Highly effective relationship management skills, with a talent for autonomy and empowermentMy primary goal is to ensure that products and services deployed within a given organization are meeting and/or exceeding the customer’s expectations and requirements. Resolve service and product issues through technical support and product management for the customer. To that end, I am the central point of contact for all technical and project issues.Escalation management, and Service issue resolution. Primary focus and Global Delivery Management for Identity and Access Management Software Projects
    View
  • Sun Microsystems
    Software Support Manager
    Sun Microsystems Nov 2002 - Sep 2004
    Responsible for customer satisfaction on Sun Software products for high profile clients.Primary Support for the SUN Java Enterprise software
    View
  • Iplanet (Netscape/Sun Alliance)
    Esam
    Iplanet (Netscape/Sun Alliance) Nov 2000 - Nov 2002
    Responsible for customer satisfaction on iPlanet products for Global Customer, in News and Stock Trading.
    View
  • Hewlett Packard
    Technical Account Manager
    Hewlett Packard Jul 1996 - Sep 2000
    Technical account manager in the HP Mission Critical Support Group
    View
  • Cdr
    Business Continuity Consultant
    Cdr Jun 1993 - Jun 1995
    Business and IT Disater recovery and Continuity consultancy
  • British Aerospace
    Technical Design Engineer
    British Aerospace Mar 1987 - Jun 1993
    Design, installation and Servciing of Missile Test equipment for RAF and other National Defences
    View

Stephen Roberts Skills

Cloud Computing Service Delivery Disaster Recovery Vmware Technical Support Virtualization Crm Data Center Account Management Cisco Technologies Incident Management It Service Management Storage Service Management Customer Service Itil Business Continuity Management Escalations Management Professional Services Customer Engagement Unix Customer Relationship Management Storage Area Networks Hp Products Transition Management Customer Service Operations Service Operations Vmware Vtsp Vmware Vcenter Hardware Identity Management Sun Managed Services San Sun Access Manager Computer Hardware Customer Escalation Management Escalation Resolution Emc Storage Hci Hyper Converged Vsan Vmware Infrastructure Storage Virtualization Pre Sales Solution Selling Solution Architecture Solution Development Data Protection Vmware Cloud Cloud Data Vblock Service Delivery Management

Stephen Roberts Education Details

  • Bangor College
    Bangor College
    Electronic Engineering
  • Royal Air Force
    Royal Air Force
    Avionics Maintenance Technology/Technician

Frequently Asked Questions about Stephen Roberts

What company does Stephen Roberts work for?

Stephen Roberts works for Doing Fuck All

What is Stephen Roberts's role at the current company?

Stephen Roberts's current role is Retired.

What is Stephen Roberts's email address?

Stephen Roberts's email address is su****@****ail.com

What schools did Stephen Roberts attend?

Stephen Roberts attended Bangor College, Royal Air Force.

What skills is Stephen Roberts known for?

Stephen Roberts has skills like Cloud Computing, Service Delivery, Disaster Recovery, Vmware, Technical Support, Virtualization, Crm, Data Center, Account Management, Cisco Technologies, Incident Management, It Service Management.

Who are Stephen Roberts's colleagues?

Stephen Roberts's colleagues are Pranay Pareek, Sachin Joshi, Pradeep Kumar, Andrian Mallayev, Sachin Patidar, Priyanka Lella, Hazel Diaz.

Not the Stephen Roberts you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.