Sunu Rai Email & Phone Number

Austin, Texas, United States

Manage Tier 2 escalations, providing expert troubleshooting and solutions for advanced networking issues to both clients and internal teams.Serve as the liaison between support agents, customers, and engineers to facilitate prompt resolution of technical problems.Leverage extensive knowledge of networking and advanced networking protocols, technologies, and methodologies to identify and resolve complex issues.Utilize tools such as Zendesk and JIRA to track, document, and manage support issues, ensuring efficient resolution and follow-up.Collaborate with engineering teams to address underlying technical issues and contribute to the development of product improvements.Participate in projects designed to enhance the customer experience, identifying areas of improvement and implementing solutions to increase customer satisfaction and loyalty.Maintain an in-depth understanding of eero's product offerings, staying updated on new features, updates, and potential issues.Strongly committed to Amazon's principle of customer obsession, continuously seeking opportunities to exceed customer expectations, improve interactions, and enhance satisfaction. Strive to understand the customer's perspective in every interaction, and use that understanding to deliver solutions that not only resolve issues but also turn customers into advocates.

Austin, Texas, United States

Troubleshot and resolved complex network issuesAchieved high customer satisfaction ratingsCollaborated with cross-functional teamsStayed current with emerging technology trendsTrained and mentored new team members

Austin, Texas, United States

Austin, Texas, United States

Lexington, Kentucky, United States

Expanded customer base through targeted sales strategies and relationship-building.Assisted customers with equipment selection based on their personal needs and technical requirements.Performed PC diagnosis to accurately identify the source of device failure and determine repair feasibility.Analyzed and assessed the quality of client devices for both purchasing and repair purposes.Collaborated with the team to perform device repair and recovery, ensuring high-quality and timely service.Managed sale and promotional product advertisements on the company website to drive sales and maintain up-to-date information.Delivered exceptional customer service by sustaining a positive and helpful attitude throughout the sales and repair process.Stayed informed on emerging technologies and industry trends to remain competitive and knowledgeable.Negotiated purchase of used electronics, considering market trends and resale value.Maintained up-to-date inventory records and ensured proper pricing and product presentation.

Lexington, Kentucky, United States

Delivered exceptional customer service, ensuring satisfaction through effective communication both in person and over the phoneAttended to guests' allergy and dietary concerns, adhering to food handling safety regulations and procedures to provide a safe dining experienceThrived under pressure, providing quality service during peak rush hours while maintaining a professional and friendly demeanorManaged the restaurant's digital presence, updating online menus, promotions, and responding to customer inquiries and reviewsProficiently operated point of sale software systems and other electronic devices to process orders and payments accurately and efficientlyPerformed conflict resolution, addressing and resolving customer complaints and concerns in a timely and empathetic manner

Bachelor Of Science - Bs, Computer Software Engineering

High School Diploma, General Studies