Joanna Sun Email & Phone Number

• Decrease customers’ line waits by 20% by actively listening to orders and accommodate customer needs
• Provide quality coffee and food products consistently for all customers by adhering to all recipe and presentation standards
• Collaborate with baristas by measuring ingredients, blending drinks, and bagging items to decrease wait time
• Maintain a calm demeanor while operating at a high volume and rapid pace to achieve positive customer satisfaction

• Conducted data acquisition and analysis by capturing and inputting text-based and numerical information from source documents into databases, ensuring accuracy and integrity for further business insights and.
• Analyzed insurance coverage and implemented data-driven payment quoting processes to optimize benefits for patients, ensuring accurate and efficient financial transactions
• Guaranteed secure storage and confidentiality of patient records through efficient document organization, supporting data analysis and reporting
• Utilized data-driven inventory management strategies to optimize stock levels, ensured adequate supply, and aligned with business goals.

San Mateo, California, United States

• Demonstrated accuracy and diligence when taking orders and accommodating customer needs.
• Memorized 50+ combinations for tea beverages and fulfilled unique customer requests accurately.
• Received and unpacked deliveries, checked invoices, and distributed stock to the kitchen to maintain supply.
• Trained and supervised new employees to adjust swiftly to the working environment.

Data Analytics

Engaging in a 16-week apprenticeship program to develop expertise in data cleaning, transformation, analysis, and visualization using SQL.

Bachelor Degree, Management Information Systems, General, 3.944