• Respond to end user request for technical support related to O365 products like Exchange, MS Teams, Office apps, SharePoint, using PowerShell scripting for automation and debugging tools like Fiddler, SaRa, Wireshark, Netmon, focusing in process improvement, quality and customer satisfaction.• Develop technical content published to the intranet aiming for self-service by the customer, promoting clear and easy concepts on how to resolve inquiries.• Work with escalations and testing… Show more • Respond to end user request for technical support related to O365 products like Exchange, MS Teams, Office apps, SharePoint, using PowerShell scripting for automation and debugging tools like Fiddler, SaRa, Wireshark, Netmon, focusing in process improvement, quality and customer satisfaction.• Develop technical content published to the intranet aiming for self-service by the customer, promoting clear and easy concepts on how to resolve inquiries.• Work with escalations and testing, participate in communications with 3rd party providers and cross-technical groups for issue remediation and major incident involvement. Show less

• Management of Accounting Cycle in small companies • Register of accounting accounts, how assets, purchase and sales invoices, and liabilities through accounting software• Documents Archive of many companies accomplishing the best result for allow search the necessary information• Bank Reconciliations obtaining a correct cash balance within balance sheet and the bank statement