Suon Sovath Email & Phone Number

Cambodia

My roles :1. Customer Service Management:• Handle customer inquiries, complaints, and issues related to products or services after purchase.• Ensure timely and satisfactory resolution of customer concerns to maintain high levels of customer satisfaction.• Develop and implement strategies to improve overall customer service experience.2. Team Management:• Lead and supervise a team of after-sales service representatives.• Provide training, guidance, and support to ensure team members are equipped to deliver exceptional customer service.• Monitor team performance and implement measures to optimize efficiency and productivity.3. Process Improvement:• Identify areas for improvement in after-sales processes and procedures.• Develop and implement initiatives to streamline processes and enhance service delivery.• Collaborate with other departments such as Sales, Marketing, and Product Development to address recurring issues and improve product/service quality.4. Reporting and Analysis:• Prepare regular reports on after-sales service activities, customer feedback, and key performance indicators (KPIs).• Analyze data to identify trends, issues, and opportunities for improvement.• Use insights to make informed decisions and drive continuous improvement.5. Relationship Management:• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.• Engage with stakeholders across the organization to advocate for customer needs and drive customer-centric initiatives.6. Budget Management:• Develop and manage the after-sales service budget effectively.• Monitor expenses and ensure adherence to budgetary constraints while maintaining service excellence.

Phnom Penh, Cambodia

Service Manager Role : 1. Manage work process to ensure smooth operation in service department • Manage service work flow to comply with standard service transaction (SST) such as,reminder, appointment, reception, reception interview, estimate, job control, repair work, final inspection, car wash, delivery, follow up call. • Clearly assign person in charge to handle service operation best on their knowledge and jobs requirement• Find out weakness of service operation among SST and immediately making improvement• Conduct every morning meeting to share concerning of service operation to all service personnel for next action improvement and countermeasure • Sharing knowledge and best practice for improvement in every area of service department2. Service quality improvement • Create service planning (incoming service and turn over)• Create service marketing plan (service promotion, service campaign, and product update SRS)• Organize service resources (human/asset) for effective implementation base on plan setting• Assign service personnel to handle the job and follow up to ensure the job finish by timeline • Acting as leader to lead and encourage service personnel to implement their job through providing advice, showing how to do it effectively and efficiently • Monitoring daily service performance and report to general manager• Promote PDCA activities to ensure every area is improved 3. Service income management• Monitoring daily service incoming ratio • Promote service sales contract activities • Promote PUD recall activities to increase service incoming, and unit in operation through maintaining customer data management4. Cooperated department• Well cooperate with sales department to promote sales service package to customer• Support new car sales activities through 5. International relation• Closely working with Isuzu Motor planning department to ensure our service operation is

Phnom Penh

Service & Spare Parts Manager Role:- Responsible for scheduling service camp and coaching- Responsible and supervision for maintenance all company product- Responsible for set up service center and tools.- Responsible for part warranty claim- Understanding how to make failure report.- Set up warranty and service policy.- To ensure the customer satisfaction with our service provided.- Management of the technician.- Management all material of service department.- Management on installation three wheeler in service department.- Manger all service department tasks.- Do as leader and staff management.- Other job assign by top management.

Phnom Penh

Spare Parts Manager Role :• Control spare parts inventory• Issue spare parts price to Service Advisor/Customer as requirement• Update spare parts status and weekly report to manager• Daily record unavailable spare parts and parts lost sales for monitoring each month • Create purchase request and purchase order for ordering new stock/stock replenishment • Hand over spare parts request to technicians with spare part picking slip • Prepare quotation/estimation to external customer base on their requirement• Follow up customers for quotation approval or any service requirement • Other jobs assign by manager• Immediately response to customers if any requirement• Assist service advisor for quotation/estimation issue• Assist workshop/technician for daily smooth operation

Phnom Penh, Cambodia

Service Advisor Role :1. Greet customer and offer excellent customer service from intake to release of their vehicle.• Greeting customer and receipt them for serving.• Explain customer the service cost on the actual invoice.• Deliver vehicle to customers with clear service explanation.2. Ensure that the service provided to customers meets the company quality, standard and target.• Handle and resolve customer’s complaint regarding to the service.• Determine and diagnose car issue based on customer description and vehicle condition.• Managing and overseeing the workflow and schedule the customer appointment.3. Displays extensive knowledge about products and services.• Maintains positive relationship with customers to ensure the repeat and return customers.• Answers the customer questions about service, including when expect vehicle repair.• Communicates with technicians about vehicle statuses, and ensure the vehicle will be ready on time to customer.4. Reporting:• Report to manager on daily-weekly-monthly service performance.• Other reporting which assign by manager.5. Assist to service admin/cashier in case they are not available/busy.• Invoicing to customer.• Checking spare parts.• Handle and solving complaint from customer about service and spare parts pricing.• Preparation some documentation related to service admin/cashier.Warranty Admin Role :- Check VIN in to system for Recall, Campaign- Check warranty condition (Period and Mileage)- Check damage code and labor code in system- Submit claim to AG, Germany

Phnom Penh

Service Advisor Role : 1. Greet customer and offer excellent customer service from intake to release of their vehicle.• Greeting customer and receipt them for serving.• Explain customer the service cost on the actual invoice.• Deliver vehicle to customers with clear service explanation.2. Ensure that the service provided to customers meets the company quality, standard and target.• Handle and resolve customer’s complaint regarding to the service.• Determine and diagnose car issue based on customer description and vehicle condition.• Managing and overseeing the workflow and schedule the customer appointment.3. Displays extensive knowledge about products and services.• Maintains positive relationship with customers to ensure the repeat and return customers.• Answers the customer questions about service, including when expect vehicle repair.• Communicates with technicians about vehicle statuses, and ensure the vehicle will be ready on time to customer.4. Reporting:• Report to manager on daily-weekly-monthly service performance.• Other reporting which assign by manager.5. Assist to service admin/cashier in case they are not available/busy.• Invoicing to customer.• Checking spare parts.• Handle and solving complaint from customer about service and spare parts pricing.• Preparation some documentation related to service admin/cashier.

Bachelor'S Degree, Mechanical Engineering

Industry And Mechanical Engineer, Mechanical Engineering