Suong Nguyen Email & Phone Number

Ho Chi Minh City, Vietnam

Proudly delivered a multi-level office in the Hallmark building in Ho Chi Minh city - a world-class workplace with innovative interior design. Uplifted operational excellence for a centre of over 1300 employees, and led delivery excellence and programmer productivity improvements, together with increased end-to-end squad maturity. Successfully built a world class, sustainable, large scale workforce for NAB Vietnam. Had strong relationships with a wide range of Australian and Indian… Show more Proudly delivered a multi-level office in the Hallmark building in Ho Chi Minh city - a world-class workplace with innovative interior design. Uplifted operational excellence for a centre of over 1300 employees, and led delivery excellence and programmer productivity improvements, together with increased end-to-end squad maturity. Successfully built a world class, sustainable, large scale workforce for NAB Vietnam. Had strong relationships with a wide range of Australian and Indian stakeholders, including C-level and Executive, to positively impact the business in Vietnam and Australia. I also drove gender diversity initiatives for NAB Vietnam, and was part of the Gender Balance Working Group sponsored by the NAB Executive.• As Chief Operating Officer, I am accountable for the operations of the centre, and management of multiple operational functions including IT, office admin and property, physical and information group security, strategic sourcing, third party risk management, risk and control, business transformation, legal, workforce strategy and Tech Academy.• I drove the expansion strategy of NAB Vietnam to over 1,300 employees.• I led delivery excellence for the centre by improving squad utilization, productivity and end-to-end squad maturity.• I led the Tech Academy to improve the new hire onboarding experience, productivity and cost saving across NAB via the NAB-Ready program. Show less

Ho Chi Minh City, Vietnam

• As Head of Engineering for Digital, I managed over 300 engineers.

Ho Chi Minh City, Vietnam

• As Head of Workforce Strategy, I was accountable for recruiting a highly skilled digital workforce to enable NAB’s modernisation of existing and new services for customers and colleagues.• Accountable for building a highly sustainable workforce by fostering inclusivity, gender diversity, and underprivileged and young emergent talent.

Ho Chi Minh City, Vietnam

Vietnam

Successfully launched 3 significant products for CBA Indonesia and Tyme Digital South Africa. Built high performing Agile teams with high quality and customer excellence mindsets. Identified potential leaders and developed them into leadership roles. Gained a high level of trust from customers up to Executive Vice President level. • Managed the PT Bank Commonwealth portfolio, with a key achievement being the successful launch of Kiosk and Personal Loan products to the Indonesian… Show more Successfully launched 3 significant products for CBA Indonesia and Tyme Digital South Africa. Built high performing Agile teams with high quality and customer excellence mindsets. Identified potential leaders and developed them into leadership roles. Gained a high level of trust from customers up to Executive Vice President level. • Managed the PT Bank Commonwealth portfolio, with a key achievement being the successful launch of Kiosk and Personal Loan products to the Indonesian market.• Successfully managed and launched MVP for Personal Loan product for the South African market for Tyme Digital (a subsidiary of CBA).• Coached teams in Scrum, and influenced customers in the Agile way of working.• Developed strong and highly motivated teams that valued excellence and accountability.• Engaged with customers (Product owners, Executive Technology and Executive Vice President) to build strong relationships for better business outcomes.• Involved in workforce management through talent acquisition and working with vendors on resource supply. Show less

• Managed the NEXUS program with more than 12 teams.• Coached teams in Scrum and Agile way of working.• Developed and motivated employees.• Engaged with customers to build strong relationships for better business outcomes.

Ho Chi Minh

• Managed 4 projects supporting multiple markets for Media Brands (India, China, Hong Kong, Taiwan, Japan, Malaysia, Philippines, Singapore)• Built strong relationship with Media Brands program management team in Singapore and Malaysia• Developed and motivated members to unlock their potential• Project size: ~40 members

Ho Chi Minh

• Managed multiple projects of 4 to 10+ people• Gathered requirements directly from business users and project managers from France• Engaged and built strong relationship with the teams in Vietnam, France and Morocco • Supervised project management team of 4 members, software development process, budget control, planning and people development

• Built the QASymphony product

• Analysed and elicited requirements to build Web applications for Paris council and Total Corp• Led a team of 5 Business Analysts• Project size: 40+ people

• Developed bonus system for agencies using COBOL

• Developed insurance system for AXA using COBOL