Supen B. Email & Phone Number

As the Key Quality Assurance Analyst on the new products development team, work closely with Sales, Contracts and Billing teams to launch a new product and/or new program or program enhancement while meeting specified quality standards-Forecast and estimate testing effort based on scope and complexity of coding changes-Identify and communicate risks and.

QA Analyst in a contract position at NetJets

Dublin, Ohio

• Lead JAD sessions with customer to evaluate current state workflow and system functionality
• Elicited and documented business requirements and user needs
• Created technical specifications document including proposing solutions and designing screen mock-ups to aid in the understanding of the requirements
• Worked with developers to estimate the hours needed to complete project and project timeline
• Created Statement of Work documents to be used in soliciting new project work from customer

• Analyzed and translated user stories and business requirements into executable test cases and test scripts
• Extensive knowledge of Agile methodologies, including Scrum and Kanban
• As a project Lead:
• Forecasted and estimated work
• Identified and communicated risks and issues
• Managed defect creation, documentation and resolution including burn down analysis and testing progress reports

• Leveraged business and customer experience knowledge to successfully analyze business requirements for product enhancements and rate and regulatory changes
• Identified cross system and downstream dependencies and worked with other teams to mitigate risks and issues of product enhancements and rate and regulatory changes
• Implemented changes in V6/Mainframe rate file and GTAM (Generalized Table Access Method)
• Created and executed test plans to verify functionality and expectations per the business requirements

• In a challenging, competitive market grew territory 5.2% as a result of marketing plans, sales initiatives, and outstanding customer service
• During a period of declining policy premiums, maintained underwriting profit in territory by conducting in-depth reviews of agency experience and individual risk consultation with independent insurance agents
• Developed and maintained one-on-one relationships with sales calls to agency partners which resulted in increased customer satisfaction
• Earned top sales position for 2008 growth for the Central Regional Office Ohio territory

• Mentored Sales and Underwriting Representatives while managing submissions, renewals and claims for a growing and profitable territory of independent insurance agents in assigned territory
• During a period of high associate turn over, developed on-boarding and training program for new Sales and Underwriting Representatives which resulted in successful training of seven Representatives in a six week period
• In a competitive market, developed and implemented new business sales promotion which resulted in 15.1% increase in applications and 8.4% increase in written premium
• Increased confidence of independent insurance agents by working as part of the billing committee to identify and resolve complex billing issues which hindered sales growth and policy retention

• Managed sales, marketing, and underwriting of new business submissions, renewals and claims from independent insurance agents in assigned territory
• Member of the underwriting development team which identified and resolved company underwriting procedural issues that resulted in an underwriting profit of $11.9M
• Assisted with product development including product enhancements and rate changes
• Communicated nonstandard auto product and underwriting philosophy to branch counterparts for successful branding

• Managed sales, marketing, and underwriting of new business submissions, renewals and claims from independent insurance agents in assigned territory, which resulted in an underwriting profit of $1.6M after two years of.
• Advised independent insurance agents on company philosophy and risk appetite after a merger/acquisition