Mitch Williams Email & Phone Number

As Operations / Service Manager, and Director of Service & Parts for a number of appliance service/distribution companies, I have had accountability for orchestrating and directing service delivery to thousands of nationwide companies for a six-billion-dollar appliance manufacturer. My 15-years of experience in the operations and distribution management arena has provided me with an in-depth business perspective, and an invaluable comprehension of industry demands and dynamics. During my career, I have developed a reputation for strategizing / implementing service improvement, inventory management, and replacement programs, and improving ROI performance.On the leadership side, training, managing, and motivating high-performing service teams, has permitted me to increase team productivity, efficiency and reduce order backlogs and shrinkage levels. Discovering and implementing big-picture distribution solutions has allowed me to maximize productivity and directly impact the bottom line. Those who know me best consider me a hands-on trainer, leader, and motivator with a willingness to listen and commitment to leveraging team resources and talents, and achieving the best possible business results.At this point, I am seeking a position that will make optimum application of my leadership and operations management skills.Some of the qualities and credentials I have to offer are:* 15-year operations management history* Impressive ROI performance* Detail-oriented and analytical process and priority manager* Exceptional industry knowledge and expertise* Outstanding communicator, listener, and relationship builder* Analytical and big-picture oriented troubleshooter and problem solverSpecialties: Contract negotiation, reverse logistics, branding and identity, service development and implementation

Listed skills include Operations Management, Management, Customer Satisfaction, Team Building, and 20 others.

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  Alexander City Community College

  Pre-Engineering