• Ensured the reception area is clean, neat and tidy to give guests positive impression of the hotel• Communicated clear expectations and goals to each team member daily• Improved the front desk associates performance by coordinating workflow• Ensured guests had positive experience during stay in our facility.• Ensured guests had positive first impression at check in as a result of my team professionalism• Connected with guest, while creating lasting memories and providing unique experience • Coordinated the activities of Receptionists, Concierge, Porters/Bellmen, Telephone Operator, Guest service agents and Business centre attendants.• Ensured team professionalism through implementation of SOP and checklist • Assisted the Front- office Manager with the daily administrative duties to achieve his goal for front office department• Communicated effectively across departments to deliver outstanding guest service• Ensured team members are personable and knowledgeable as regards hotel’s products, services, facilities, pricing and policies• Ensured good team bonding among the front office staff• Successfully mentored and developed several team members

• Delivered efficient and timely check in/out of guest in a friendly and professional manner• Awareness of guest needs and expectation in delivering exceptional service• Successfully made use of non-verbal communication such as eye contact, good smile to win guests' trust, loyalty and commitment• Increased ADR and RevPAR through upselling• Built relationship and connection with guest that makes them to come back• Solved countless problems through effective follow up• Achieved 95% of guest satisfaction through continuous delivery of excellent service• Had good knowledge of products, services, facilities, pricing and policies of the hotel • Successful accomplishment of the daily task through the use of check list

Welcome VIP guests and give personalized service to all guests. Plan and coordinate the provision of friendly, efficient service to all guests.Assist all departments in being receptive to the needs of all guestsAssist with check-ins/check-outs of guestsProvide feedback from guests to the Front-office Manager for action.

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone,and through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits

Using HOTSOS application software to give guest a wow experience while staying in the Hotel.Providing courteous and professional service to our guestsMaintain a high quality tone of voice on telephoneHelp resolve issues before they impact our guestsOptimize service excellent by responding promptly to any defects in the roomWork diligently to resolve issues when they ariseEnsure that guest gets the experience they expect every time.

Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services Responsible for significant administrative responsibilities Responsible for establishing administrative and financial procedures Typically responsible for supervision of professional and support staff Preparation of yearly budget forecast Schedule meetings for project stakeholders Strategy formulation for daily operations Chart and record job orders Managing Vendor relationships Monitor Stock and Inventory Control Budget and Financial Management Estimate Revenue & Expenses Contract Administration Coordinating travel and staff logistics Develop and Implement administrative management Policies

Provide information about facilities, entertainment options, and rules and regulationsRecord details of attendance, sales receipts, reservations etc.Plan and organize weekly roaster and leave schedule Answering the telephone and performing reception duties such as welcoming guests to the gym Photocopying, filing and disseminating documents. Recording incoming and outgoing mailMonitor stock and Inventory controlMonitor activities to ensure adherence to rules and safety procedures