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Rob Stevens Email & Phone Number
Senior Customer Success Manager
at
Sinequa by ChapsVision
1 work email found
@ibaset.com
4 phones found area 425 and 650
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager
Location
Greater Seattle Area, United States, United States
Who is Rob Stevens? Overview
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Quick answer
Rob Stevens is listed as Senior Customer Success Manager at Sinequa by ChapsVision, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at ibaset.com, phone signal with area code 425, 650, and a matched LinkedIn profile for Rob Stevens.
Rob Stevens previously worked as Senior Director, Customer Success at Ibaset and Director of KCS and Service Enablement (Customer Success) at Dynamic Signal. Rob Stevens holds Master Of Business Administration - Mba, Global Business, Finance from Eastern Washington University.
Company email context
Email format at Sinequa by ChapsVision
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{first_initial}{last}@ibaset.com
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Profile bio
About Rob Stevens
Dynamic and results-driven Customer Success leader with over 15 years of experience in steering high- performance teams and driving strategic initiatives in the technology sector. Proven track record of enhancing customer experiences, boosting retention, and achieving significant operational efficiencies. Expert in leveraging data-driven insights to inform strategic business planning and execution. Adept at fostering cross-functional collaboration and aligning customer success goals with broader business objectives. Passionate about transforming customer journeys and delivering exceptional value to Fortune 100 clients. Core competencies include:Scalable Process Development • Team Building & Leadership • Customer Lifecycle • Strategic Business Planning • Enterprise SaaS Delivery • Data-Driven Decision Making• Implemented AI solutions to augment customer interactions, saving an average of 30% FTE cost.• Launched the Corporate Customer Success team, scaled onboarding, managing customers with a combination of tech-touch, self-service support, and strategic outreach, resulting in 115% net retention year-over-year. • Successfully leveraged Knowledge-Centered Service (KCS) frameworks at multiple companies, yielding significant, sustained improvement in customer satisfaction and solution optimization.
Listed skills include Facebook, Social Media Marketing, Seo, Management, and 37 others.
Current workplace
Rob Stevens's current company
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18 roles
Rob Stevens work experience
A career timeline built from the work history available for this profile.
Senior Director, Customer Success
- Deployed a mix of AI Solutions (Generative AI, AI Agents, and automation) to improve customer outcomes and reduce overhead growth by 30%
- Reduced response times 86% and improved internal SLA target by 64% in the first 90 days
- Implemented Knowledge-Centered Service (KCS) frameworks to improve customer self-service by 27%
- Improved Customer Satisfaction from an average of 80% to 97% year over year and sustained that improvement for three consecutive years
- Procured and deployed the ChurnZero customer success platform to the customer facing parts of the organization and integrated it with Salesforce
- Nine (9) direct reports globally (including managers with multiple reports)
Mar 2021 - Jul 2024
Director Of Kcs And Service Enablement (Customer Success)
- Leveraged Knowledge-Centered Service (KCS) principles throughout the Support team, resulting in 99.5% customer satisfaction (CSAT), and 94% ticket deflection.
- Optimized our Support Center around solution delivery through AI, reducing failed searches by 10%, increasing participation rate 11%, and doubling article views in one quarter.
- Delivered monthly Field Enablement sessions for Customer Success Managers (CSMs), scoring over 93% satisfaction ratings.
- Panelist at the 2019 Summit by Dynamic Signal
Dec 2018 - Apr 2020
Director Of Education And Training (Customer Success)
- Onboarded Customer Success and Sales employees, training them on the platform.
- Led the migration to Zendesk-based Customer Support platform, enabling Customer Success to focus on value-driving conversations.
Jan 2017 - Dec 2018
Director Of Corporate Customer Success
- Scaled the team to a 120:1 ratio with 115% net retention year-over-year.
- Built the Customer Health algorithm used to identify at-risk accounts.
- Crafted the “Launch Assist” rapid onboarding program to reduce Time-to-Value.
- Developed an ROI Calculator to enable Sales to identify and leverage key value drivers.
Feb 2015 - Jan 2017
Senior Customer Success Manager
- Crafted an integration and adoption strategy that scaled program membership to 160K members.
Jul 2014 - Feb 2015
Customer Success Manager / Marketing Manager
Papershare, Inc.
- Constructed a Content Marketing strategy in 48 hours, delivering 350% of MQL target over 2 weeks, at $1200 under budget.
- Built live mock-ups of our platform integrated into prospect websites to better convey utility and assist Business Development in closing sales.
- Planned, budgeted, and executed Launch event at Content Marketing World 2013.
- Notable Customers Include: Intel, Microsoft, Cisco Systems.
- Acquired by Dynamic Signal.
Oct 2012 - Jul 2014
Customer Support Manager / Marketing Specialist
- Saved 3FTE annually by reducing support costs and streamlining operations.
- Redesigned company website to better align with sales goals.
- Developed marketing / sales tools and collateral for the EVT Solutions and bLoyal brands.
- Delivered the initial draft of the logo for the new bLoyal rebrand (for further development).
- Notable Customers include Altria (Chateau Ste. Michelle), Jordan, Duckhorn.
Oct 2007 - Sep 2012
Marketing Program Manager & Marketing Coordinator
- Built and managed implementation schedule for Expedia Corporate Travel, increasing marketing program usage over 300% in six months.
- Acquired by FGS Kelvyn
Jun 2006 - Aug 2007
Marketing Intern
- Built and executed an SEO-focused web redesign, increasing web traffic 3x, and growing unique visitors 2.5x.
Feb 2006 - Jun 2006
Jan 1997 - Jun 2007
Technical Support Specialist
Callvision
- Acquired by Verisign
Jan 2005 - Jan 2006
Webmaster, Marketing
Data Critical Corporation
- Built website landing pages based on mailed promo codes.
- Built Windows NT-based servers for the AlarmView product.
- Acquired by GE Medical Systems
May 2000 - May 2002
Mis Assistant / Webmaster
Boss Game Studios
- Designed and managed the Boss Game Studios website and Community Forums
- Wrote the manual for the PC version of "Boss Rally."
- Write the character bios for "World Driver Championship."
- Liason between game testing and development.
Feb 1999 - Apr 2000
National Support Center Representative
- Internal hardware and software support for AT&T Wireless
Jun 1997 - Jan 1999
National Support Center Representative - At&T Wireless
- Contract purchased by AT&T Wireless.
Feb 1997 - Jun 1997
Nov 1996 - Feb 1997
Technical Support Representative - Microsoft Windows 95, Multimedia, Games
May 1995 - Nov 1996
3 education records
Rob Stevens education
Master Of Business Administration - Mba, Global Business, Finance
Eastern Washington University
Bachelor Of Business Administration - Bba, Marketing, Management
University Of Washington Bothell
Associate Of Arts - Aa, General Studies
Cascadia College
FAQ
Frequently asked questions about Rob Stevens
Quick answers generated from the profile data available on this page.
What company does Rob Stevens work for?
Rob Stevens works for Sinequa by ChapsVision.
What is Rob Stevens's role at Sinequa by ChapsVision?
Rob Stevens is listed as Senior Customer Success Manager at Sinequa by ChapsVision.
What is Rob Stevens's email address?
AeroLeads has found 1 work email signal at @ibaset.com for Rob Stevens at Sinequa by ChapsVision.
What is Rob Stevens's phone number?
AeroLeads has found 4 phone signal(s) with area code 425, 650 for Rob Stevens at Sinequa by ChapsVision.
Where is Rob Stevens based?
Rob Stevens is based in Greater Seattle Area, United States, United States while working with Sinequa by ChapsVision.
What companies has Rob Stevens worked for?
Rob Stevens has worked for Sinequa By Chapsvision, Ibaset, Dynamic Signal, Papershare, Inc., and Bloyal.
How can I contact Rob Stevens?
You can use AeroLeads to view verified contact signals for Rob Stevens at Sinequa by ChapsVision, including work email, phone, and LinkedIn data when available.
What schools did Rob Stevens attend?
Rob Stevens holds Master Of Business Administration - Mba, Global Business, Finance from Eastern Washington University.
What skills is Rob Stevens known for?
Rob Stevens is listed with skills including Facebook, Social Media Marketing, Seo, Management, Blogging, Marketing, Market Research, and Crm.
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