Saad Mahmud Email & Phone Number

Dhaka, Bangladesh

Settlement of all treasury related transactions including Money Market, Foreign Exchange Market and Corporate payments.Issuance and collection of Bangladesh Bank Cheques, Drafts, deposit slip; and initiate RTGS payment messages.Signing instruments, Letters, reports-returns for onward submission to Bangladesh Bank.Building and maintaining relationship with key departments of Bangladesh Bank, especially DAB, FRTMD, DOS, PSD, Securities etc.Safe keep all the Security Instruments, CMR, and TDR; dispatch them in order of priority of execution.Work as a backup support for MM, FX or Fixed Income Market Operations. Ensuring service excellence at all times.

Bangladesh

Settlement of all treasury related transactions including Money Market, Foreign Exchange Market and Corporate payments.Issuance and collection of Bangladesh Bank Cheques, Drafts, deposit slip; and initiate RTGS payment messages.Signing instruments, Letters, reports-returns for onward submission to Bangladesh Bank.Building and maintaining relationship with key departments of Bangladesh Bank, especially DAB, FRTMD, DOS, PSD, Securities etc.Safe keep all the Security Instruments, CMR, and TDR; dispatch them in order of priority of execution.Work as a backup support for MM, FX or Fixed Income Market Operations. Ensuring service excellence at all times.

Head Office

Settlement of all treasury related transactions including Money Market, Foreign Exchange Market and Corporate payments.Issuance and collection of Bangladesh Bank Cheques, Drafts, deposit slip; and initiate RTGS payment messages.Signing instruments, Letters, reports-returns for onward submission to Bangladesh Bank.Building and maintaining relationship with key departments of Bangladesh Bank, especially DAB, FRTMD, DOS, PSD, Securities etc.Safe keep all the Security Instruments, CMR, and TDR; dispatch them in order of priority of execution.Work as a backup support for MM, FX or Fixed Income Market Operations. Ensuring service excellence at all times.

Principal Branch, Consumer & Sme Banking Dhaka

• Provide high quality customer services, effective business development and create value in the market• Find new business opportunities & develop long-term customer relationships for gaining customer equity•Sound operational knowledge and adequate knowledge on regulatory requirements•Driving localized promotion to increase sales opportunities

Dhaka

CRM Outbound Sales, Commercial•Handling the High Valued subscribers of GrameenPhone through Outbound Loyalty programs•Selling to customers through Outbound campaigns initiated by CRM department•Proactively aware/inform customers regarding our products/service •Capture customer insights and escalate critical issues / complaints and provide timely feedback •Maintain targeted KPI on a regular basis •Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone’s brand image.

Contact Center

1. Provide one-stop quality Customer Services to ensure positive customer experiences.2. Conducting service awareness and telesales to retain the existing customers and acquire potential customers. 3. Maintain targeted KPI on a regular basis4. To be more caring, reliable, inspiring and friendly with the subscribers to enhance and maintain Grameenphone Brand promise5. Capture customer insights, follow-up and escalate critical issues / complaints and provide timely feedback to ensure customer satisfaction

Master Of Business Administration (Mba), Finance

Bachelor Of Business Administration(Bba), Marketing & Finance

Hsc, Business Study

S.S.C., Business Study