Spencer O. Email & Phone Number

Maricopa County, Arizona, United States

- Responsible for the implementation and support of Schoology Learning Management System for 21 sites and over 9000 students when schools went remote for COVID.- PowerSchool SIS support for multiple campuses.- Zoom and Google administrator for multiple campuses. - Assisted with general IT requests for local School and District (Regional) office.- Provided IT assistance and setup for large events like graduation, all school professional development events, State Testing, and leaders meetings (Zoom/Youtube live broadcasting). - Setup, managed, and repaired student Chromebook fleet (500+ Chrome Devices). - Managed Windows 7/10 laptops and desktops for students and staff. Domain users managed by active directory. Student Chrome devices and users managed by Google G suite. - Web work including Wordpress, video editing and posting, domain name management for the schools, created and maintained internal help sites for staff.- Provided technology related Professional Development training to teachers. - Maintained accurate inventory of the School’s technology assets. - Taught a yearlong A+ certification class to High School students. - Setup and implemented a ticketing system for a multi-campus building maintenance team. - Setup (and in some cases developed) data transfer and other integrations between programs using ftp/sftp/ssh and scripts.

Chandler, Arizona

- Provide Phone/Email/Chat support to our technical contacts.- Provide remote support for server down instances.- Assisted users with connecting to our Apple and Android mobile apps.- PowerSchool runs on an Oracle database - performed limited SQL commands on the database.- Supported other Pearson products - SuccessMaker, Novanet and SuccessNet.- Submitted bugs to development for defects brought to our attention.- Ran data imports and exports for the School's instance of the SIS.- Assisted with State reporting, making sure customer data was correct before submitting to the State.- Performed call reviews and then scored the review/went over the call with the agent.- As a senior agent lead, provided training and mentoring for new hires.- Assisted with ESS and Salesforce migration when two of our groups merged.- I was the point of contact for our team when supervisors were out of office.

Tempe, Az

- Provided tier 1 and 2 phone support for 2Wire DSL (had contracts with AT&T and Qwest)- Created and provided new hire training for new agents- Monitored agent support calls, scored them, and provided results to supervisors- Contacted customers who left negative surveys, to assist with any unresolved issues- Traveled to other AT&T sites to learn about upcoming hardware and software releases, then back to our center for site training

Mesa, Az

- Provided Phone technical support for Cable America customers, subscribing to our internet service- Cable “head end” was at our site, so we would monitor the equipment for problems- If an on-site visit was needed, I would ride with the cable installer to the site for support- If we were slow in the technical center, I would also go out and perform cable installs

Phoenix, Arizona Area

- On site install tech for new subscribers of Qwest DSL service - Performed the physical install as well as configuration of the modem and computer- Our site was also a PC repair center. Some shifts were done in the office repairing computer hardware and software that customers would bring in- Performed on site install of services outside of our Qwest contract (home networking, wireless installs, home theater installs, and so on)

Tempe, Az

- Provided phone support for clients having trouble with credit card payments being accepted on their websites- Assisted with new installs, integrating the credit card payment software into the client’sexisting website- Performed password resets

Fruitland, Id

- Provided on-site helpdesk tasks such as upgrading computer hardware and software, following up on employee helpdesk tickets, and setup of new employee systems- Assisted with server maintenance and data backups