Respond and resolve tickets in a timely mannerImplement patches and implement corrective actions needed to mitigate security risks and vulnerabilitiesImplement IT policies, procedures, and system controlsIdentify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysisProvide hardware and software support/troubleshootingTest and image desktops and laptopsMaintain, analyze, and troubleshoot software and computer peripheralsEnsure all tickets requiring follow-up work and/or calls are resolvedProvide technical support to end users view telephoneTest, image, and clean PCs, laptops, and other related hardware Network install and testing

* Office 2013 migration for Aston Hotels & Resorts, LLC* Customer Service Representative position with Disney Cruise Lines* Weight Watchers desktop Operation Systems migration to Windows 7* WJ Hale Construction build a Microsoft Access Database* HIS-Hawaii Desktop Support / Help Desk* Kuakini Medical Center Desktop Support/Help Desk

* security remediation of all Network and Devices* Managed and updated firmware for printers* Provided support for Serial to Network devices that would meet FIPS 140-2 support.

* Windows NT 4.0 to Windows 2012 Server Migration with SonicWall Migration

* Responsible for maintaining and operating switches and routers. * Monitors availability and reliability of LAN/WAN circuits. * Troubleshoot LAN/WAN connectivity. * Analyzes and reports outages and corrective actions to NOSC and TNOSC as required. * Customer interface/user issues. * VLAN administration * Routing * ACL administration. * Use Cisco Works or similar to manage and administer the network. * Knowledge of network cabling and infrastructures. * Plan network development and expansion as needed.

* Liberty Mutual 2015 Server Refresh Project through Hewlett Packard - Site Survey 2 locations (Aiea, Honolulu) - Install new server 2 locations (Aiea, Honolulu) - De-Install old severs 2 Locations (Aiea, Honolulu)

In charge of Network and Security infrastructure for the Hawaii Health Exchange

Senior desktop repair systems

* Install of new Cat5/6 wiring in the ceiling, under floors, and in relay racks. * Installation of new servers and networking equipment * Help maintain Help Desk calls. * Manage a Altigen voice over IP System* Manage a Nemo-Q Ticketing system

* Install of Digital Living equipment * Install Networking equipment such as WI-FI Router switches, etc. * Setup and install of Wide Area WI-FI, up to a 10-mile radius. * Install of new servers for businesses. * Successful migrations for servers from Unix (un*x) to Novell, Novell to Microsoft, Microsoft to Unix, and Microsoft to Novell. * Warranty repairs for Desktops, Laptops, and PDA.

* Managed and installed Cat5e Ethernet Network. * Implemented network security by installed two firewalls, one for the public and * one for the private network. This was using a Linux based firewall system. * Managed and installed a Nortel Meridian telephone system. * Fixed and optimized existing sound system in both ballrooms.

* Managed a Novell 4.11 NDS network that integrated an HP900 HP-UX and Windows 2000 systems using Novell Portable NDS. * Supported and maintained 110 nodes of workstations ranging from Windows 95/98/NT/2000/XP * Conducted On-Site support for Remote offices.

* Demonstrated Network Associates Products, enterprise wide security analysis, local help desk support for Network Associates Gauntlet and CyberCop Products.* Typed up quotes* Worked with customers on configuring and troubleshooting issues such as Sniffer upgrades, errors with CyberCop and Gauntlet Firewall.

* Configured and installed new PC's* Maintained a variety of older systems that included dos/3.1/95/98/NT and Macintosh.* Maintained network items as routers, hubs, and file servers.* Fixed network and workstation problems