Ecom is a trusted family-owned 3PL, blending traditional values with modern solutions, and emphasizing our unique positioning in the logistics world.We’re dedicated to providing last-mile delivery, fulfillment, and freight brokerage solutions that meet the unique needs of today’s retailers and brands. We sees potential where others see challenges. We are forward-thinking and seek to push the boundaries of what is possible. Our a mission is to set the standard for e-commerce logistics with green practices, innovative programs, and a commitment to delivering high-quality consumer experiences. Our goal is simple: to be the logistics partner you can rely on to support your growth, enhance your brand, and delight your customers.🔹 Empower e-commerce businesses — tailored solutions that streamline operations and drive growth🔹 Deliver experiences that delight customers — from checkout to doorstep with reliability and speed🔹 Lead with sustainability — creating a more eco-friendly supply chain that benefits everyoneThe future of logistics is data-driven, automated, and transparent—and we’re leading the charge. Ecom Logistics leverages the latest technology to provide:🔹Real-Time Visibility: track and manage your shipments from anywhere🔹Advanced Data Analytics: optimize your inventory and predict demand with accuracy🔹Automation: from warehouses to last-mile, we use cutting-edge technology to reduce errors and improve speedWe’re here to provide expertise, solutions, and support. Let’s have a conversation about how Ecom Logistics can support your journey.

Brought in to lead transformation change across four lines of business; Parcel, Last Mile Truck, Warehousing and Network Freight. Responsible for all aspects of Operations, Customer Care, Operational Excellence & Pricing, and Delivery Control Tower departments. Mandate Highlights:Strategic Vision: Developing and executing comprehensive transformation strategies to drive operational excellence and enhance business performance.Cross-Functional Leadership: Orchestrating seamless collaboration between departments to streamline processes, optimize resource allocation, and deliver exceptional customer experiences.Innovation & Efficiency: Implementing cutting-edge technologies and process innovations to improve productivity, reduce costs, and stay ahead of industry trends.Performance Optimization: Driving continuous improvement initiatives, including process re-engineering, KPI implementation, and employee development, resulting in measurable performance gains.Customer Focus: Championing a customer-centric mindset across the organization, resulting in enhanced customer satisfaction and loyalty.

Auctane is the global leader in shipping and logistics technologies. Auctane brands enable over one million merchants to successfully deliver billions of products — over $200 billion worth annually. Consumer Delivery Experience (CDE) creates new brand opportunities and customer engagement. Great logistics experiences leave a lasting impact. Today's consumers want faster, cheaper, and more transparent shipping practices, and they favour businesses that rise to the occasion. We won't rest until every company has the tools they need to delight their customers, whether down the street or across the globe.Auctane brands include ShipStation, Stamps.com, Packlink, ShippingEasy, ShipWorks, ShipEngine, Endicia, Shipsi, GlobalPost and Metapack, with offices in El Segundo, Austin, London, Sunnyvale, Zielona Gora, Atlanta, and St. Louis.

Our mission - perfect the end-to-end-to-end shopping experience.Our vision - unlock a no-regret e-commerce economy.Our manifesto - returns happen. We get that. Every return tells a story—of excitement, expectations, realities, and changing needs. We exist to give every story a happy ending made up of experiences that just get you, steps that are easy to follow, and outcomes that excite. From making returns as simple as ordering to routing, tracking, and restocking without missing a beat, we’re at your side to make returns the easiest part of your day —because getting the right things, and getting things right, should never feel like a chore. It should feel like a bearhug. So bring it on and, yes, bring it back. Whatever your return story looks like, we’ve got your back; your reverse logistics resourceful neighbour.

• Leading all aspects of logistics operations, product development, network expansion and growth strategy• Marketplace Operations & Customer Care - responsible for real-time support of merchant and partners• Development, validation and commercial rollout of new logistics service offerings (ie. cross dock, route optimization, two person delivery, mall program, etc)• Create and manage quality of service programs l, benchmarks and continuous quality improvement projects that keep pace with scale• Cost controls, operational reporting and P&L ownership for all logistics management activities• Demand forecasting, capacity management and process automation to optimize asset utilization• Logistics business intelligence, benchmarking and KPI measurement• Active contributor in product management - logistics features and functionality to defining development path and expand product reach and service offerings• Company authority on logistics - public facing role to all external take holders including; media, investors and industry analysts• Develop informed and grounded strategies to evaluate non-organic growth opportunities and business models to accelerate growth and profitability• Working across the organization to design and build outbound marketing and business development strategies - compensation programs, sustainable owner operator capacity, fleet and enterprise partners

• Reporting to the CEO, Leading the Solution Design, Operational Excellence, eCommerce Business Unit, Project Management Office and Innovation Agenda• Acquired and implemented new business accounts to grow the company four times revenue while stabilizing profitability• Instrumental in procuring 20 Fortune 1000 companies providing thought leadership and innovative solutions in complex business environments (Lindt Chocolate, Zara, Harley Davidson, Philips, Spectrum Brands, RBH, SAQ, NSLC, etc.)• Created a platform for innovation for e-commerce operations to enhance capacity by 30% and overall productivity gains of 25% while improving customer service. Engaged the senior management team from business case to change management implementation. Supported the strategic growth agenda focused on high touch complex solutions in e-commerce and large scale omni-channel retail fulfillment operations.• Ownership for client solutions from design through to implementation by leading the optimization of the business development processes and accountability for project management resources• Develop strategic plans for the company that involves the evaluation of service offerings and making recommendations for new growth opportunities through transformational deals and M&A’s• Pricing structures and the development of annual operating budgets and KPI targets• Continually promote a customer centric culture and passion for forward-thinking innovation and improvement mindset

• Director of a high-performance Engineering team mandated with achieving design thought leadership and annual sales targets of $200m – developing 175-200 proposals a year and implementing on average 1-2 facilities per monthly• Joined DHL to support the strategic growth of the Retail Sector and further expand my knowledge in the design, execution and business development contracts for global supply chains - 🇺🇸🇧🇷🇩🇪🇬🇧🇨🇦• Successfully designed and implemented solutions for customs such as Diesel Apparel & Footwear, Nike Brazil, Alpargatas Americas, Toys-R-Us USA, North West Company, Starbucks, Coty Cosmetics, Think Geek.com, British Airways, Newell Rubbermaid, Walmart, Family Dollar, etc. • Creative and innovative logistic solutions across network design, warehousing and transportation services• Fundamental part of the sales process – ownership of the overall solution design, pricing, commercial analysis and delivery of the contracted service program• Client facing lead creating formal written reports, facilitating internal teams and presenting to C-level

• Accountable for all aspects of Bay Store Operations nationally in conjunction with 6 Regional Operations Managers. Establish annual budgets, performance standards and operational programs• Manage multiple initiatives to improve store logistics and supply chain execution. Projects ranging from 1-3 million dollars, 5-15 team members, lasting 6-12 months, and include: automated productivity reporting, optimization of delivery schedules and corridor loading, stock balancing, reverse logistics processes, establishment of financial benchmarks, seasonal merchandise planning and capacity, store service model and private brand business development• Over 35% productivity improvement by re-engineering the store structure to simplify accountabilities, improve effectiveness, create standardization and enhanced alignment with supply chain demand• Store of the Future Lead, Technology Showcase Initiative. Developed and implemented wireless Cisco phone network, task management (IBM On-Demand Workplace and Store Perform Application), personal productivity scanners, traffic counters, CRM kiosks and stockroom management system• Responsible for operational Business Information Systems. Work with our Information Systems team to design, develop and implement operational reports. Delivered a single source of trusted data, enabling users to focus on performance exceptions through benchmarking of peer groups and assisting in prioritizing actions to capitalize on opportunities (MircoStrategy application)

• Managed various store initiatives focused on defining operational best practices, performance targets and improvement plans to realize both efficiencies and consistent execution throughout chain of stores • Designed and developed national labour management systems and operational programs to improve forecasting, budgeting, scheduling, performance management and reporting. Improved expense allocation by more than 25% and identified a 12% labour improvement opportunity• Created web-based clientele system for direct marketing and CRM at POS• Developed co-operative staffing agreements with key vendors to support customer service levels• Collaborated with merchants to create business models and in-store programs to target specific business objectives in terms of product mix, service levels, inventory performance, payroll and profitability by market

• Primary mandate was on innovative global business improvements that produced a rate of return of 10-15%. Conceived, assessed and developed various Retail, Supply Chain, Finance, and Distribution projects• Designed and spearheaded ‘centralized cash’ store format that resulted in 20+% sales growth and 5-8% wage reduction. Store format implemented in over 70 stores• Produced customized process mapping, gap analysis and future state processes designs across the supply chain system footprint. Defined labour standards and determined cost benefit to support system upgrades / modifications• Assessed and implemented Inform an automated forecasting, demand planning and replenishment system. Identified system integration gaps, quantified business benefits and trained merchants• Assessment of financial systems and processes to identify requirement, gaps and opportunities ahead of Oracle install