Steve Yao Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

- Executed the overall vision and strategic plan for the customer care & support organization, developed and implemented world-class technical support services, and led technical support teams in Sydney, London, and Denver to provide exceptional customer support services.- Managed escalation of critical customer issues, worked directly with customers.

Sydney, Australia

- Defined and drove performance standards and process improvements across the APJ technical support organization, resulting in increased efficiency and productivity.- Built strong relationships with strategic customers in APJ to ensure recurring revenue and promote customer satisfaction.- Managed and led support teams in Sydney, Canberra, Singapore, and.

Taipei City, Taiwan

- Achieved revenue and profitability targets by growing new and existing accounts and effectively utilizing direct reports.- Ensured successful delivery of consulting services through effective engagement and customer management.- Led scoping, sizing, and estimating efforts for assigned engagements.- KPI's included Services Revenue, Profitability, and.

Singapore, Australia, San Francisco Bay Area

- Provided 1st and 2nd level support to HP NonStop mission-critical customers in Asia Pacific and North America- Worked closely with R&D teams on escalated issues/bugs/defects for resolution- Measured performance based on KPIs such as CSAT, Resolution Time, and Backlog- Maintained a focus on customer satisfaction by providing prompt and effective technical.

Taipei City, Taiwan

As a System Support Engineer, I delivered on-site support and managed accounts for HP NonStop customers in Greater China. My responsibilities included:- Providing technical expertise and support to customers, resulting in improved customer satisfaction and retention.- Assisting with sales support activities, including proof of concept, demonstrating.

Taiwan