Geoffrey Miser Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

Greater St. Louis Area

Install, Configure, Monitor SmartHome Controls and Appliances Setup, monitoring, and troubleshooting of SmartHome Controllers Setup, integration, and support of IP connected appliances Install, Configure and Monitor IP HVAC systems Setup of IP connected Central Air, Furnace, and Thermostat systems Integration into existing SmartHome Control systems where applicable Remotely monitor and manage trouble code resolution, dispatch field technicians as needed Brands: Carrier, Lennox, Trane, Goodman, York, Rheem Procure, configure, troubleshoot, backup, and repair business computer systems Complete support of all business technology devices, including desktops, laptops, tablets, smartphones, printers, servers, network equipment

Greater St. Louis Area

Plan, configure, and implement server solutions for over 100 St. Louis area clientsDomain creation/migration/management, file/print, backup scenariosHyper-V and VMware environments, management and creationWindows and Linux based OS’sManage four helpdesk staff members and their escalationsPlan and execute client on-site meetings and projectsCloud based services rolloutsBusiness continuity/Disaster recoveryDesktop OS upgrade rolloutsGroup policy setup and troubleshootingConfigure and support server-sided line of business applications

Greater St. Louis Area

Maintain System Center Configuration Manager 2012 R2 Site: Task Sequences, Operating System Deployment, Software deployment, Software updates, Driver updates, Power plans, Baseline system configurations, System image updates, User migrations.Manage daily data backup via Simpana CommvaultOffsite backup with auxiliary tape copy; encrypted. SQL backups encrypted with Vormetric hardware.Manage inventory and work orders via BMC Track-It!Warranty expiration and equipment assignment reporting.Create new technician and user accounts and manage security.Create work order templates, routing rules, statuses, and timely closure/escalation policies.Active Directory user creation and security managementServer patching for Windows, 3rd party software, and internal softwareManage deployment and security management of Full Disk and Media Encryption via Check Point Endpoint SecurityRevamp server room rack/wiring configurationsDaily software/hardware desk side/phone support; warranty parts replacement for ~350 users in 6 locations and 4 states

Meet with private and business clients to solve general computer issues including but not limited to: consulting, custom builds, repair and replacement, general problem resolution, virus/spyware removal, re-imaging, home and small business network setup including LAN and WLAN.

Greater St. Louis Area

On-site and telephone-based systems support engineer working with client liaisons to resolve issues for approximately 750 users.Maintain positive client relations to build value with our clients and promote business growth.Build standardized secure system images for use throughout the university.Build customized MS Office packages to help standardize client productivity software.Create, test, and maintain GPO deployments of Java browser software to use university wide.Utilize Dell certification to expedite diagnosis of hardware failure and ordering of replacement parts.Assist departments by suggesting competitive productivity hardware and software based on needs.Assist other engineers and clients throughout campus as needed for various deployments, moves, and other projects (includes covering emergency service throughout campus).Utilize Lucent QIP software to manage IP addressing for multiple subnets.Manage user rights and folder security in Active Directory for file and print servers.Assist in deployment/migration of File and Print servers.

Assist in day to day break/fix operations. This position presides over a phone room where Computer Assisted Telephone Interviewing (CATI) with approximately 70 users, takes place. This also includes the main office, which includes another 100+ users and their varying setups and machines. More recently, support has been extended to our new sites in over 20 global locations with Saint Louis as central hub for support.Handle everything from running cable and PC hardware issues to Administering backups and resolving software issues. This is not a tiered environment. We assign the person best suited to perform the job.Interact with users via telephone, remote desktop connections, VPN, and/or physical instruction to resolve issues in a multi-locale/global setting.

Met with managers and clients regarding best ways to ensure the best possible solutions for all of their current project needs.Created reports and update regional information using IMPACT and Crystal Reports and format in Excel for Edward Jones Regional Meetings.Designed reusable templates and macros to make report creation and reformulation more efficient in Excel.Entered current client data into database (general data entry).

Assisted in the new student computer setup and installation for Southern Illinois University-Edwardsville. Basic PC troubleshooting, virus and ad ware scanning software installation and initial cleanup, network troubleshooting. Assisted with the “National System” move from Westport to Downtown Saint Louis. De-installation and reinstallation of PCs from one location to the next. Booted PCs for connectivity and ensure they were up and running.

Met with clients and managers to update them on the status of their accounts with Maritz, Inc.Created Crystal inventory reports, expense reports, and mail merges using Excel on a daily basis.Used Oracle, DLOG, and 1FS to track orders and inventory.Entered new arrival data into Oracle inventory database daily.