James Feather Email & Phone Number

Salinas, Ca, Us

Salians, Ca, Us

-Designed and deployed scalable network architectures for clients, improving overall network performance by 30%.-Led network security enhancements, reducing vulnerabilities by 40% through routine security audits.-Resolved escalated technical issues with a success rate of 95% for timely incident resolution.-Optimized network monitoring processes, improving detection time for network failures by 20%.-Managed vendor contracts, securing cost-effective solutions that saved 15% on hardware and software procurement.

-Delivered Level 2-3 technical support to 2,500+ users across 50+ organizations, resolving 6,500+ tickets with an average closure time of 12 hours.-Spearheaded Multi-Factor Authentication (MFA) deployment, improving security for 50+ organizations.-Developed Azure workflow automations, reducing manual processes and saving 10+ hours/week.-Collaborated with CEOs to design and implement custom IT solutions, boosting client satisfaction by 25%.

Salians, Ca, Us

-Managed IT support for 500+ users across 20+ organizations, achieving a 20% reduction in system downtime.-Optimized network troubleshooting procedures, cutting issue resolution time by 15%.-Trained end users in IT best practices, leading to a 15% reduction in helpdesk requests.

-Provided IT support for 100+ staff, maintaining 99% uptime across multiple platforms (Windows, macOS, iOS).-Assisted in the administration of network security, reducing incidents of malware infections by 50%.-Installed and configured hardware and software solutions, reducing installation time by 20%.