Suprabhat Dutta Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Mumbai, Maharashtra, India

Pune, Maharashtra, India

Greeting customers and scheduling service appointments. Have to take inventory or visual inspection of the damage car with customer. Recommend corrective procedures and prepare work order for needed repairs. If the work order or customer have an insurance, then help customers to fill the insurance company’s form with a briefly description or causes of accident confirm with customers about damages of the vehicle. Have to handle customer queries about insurance process and work. Preparing estimate and settlement with insurance companies surveyors. Inspect the work of the vehicle during work and informed to customers. Take final inspection with insurance companies surveyors and deliver the car to customer. Have to take follow up insurance payment. Find solution to resolve the customers complain and handle dissatisfied customer in very soft way. Daily reporting to body shop manager, monthly report generation and calculation. Have to take customer follow up, make work smooth in body shop. Check parts availability and order if needed. And finally have to be responsible for plan and coordinate to minimize delays and increase production and efficiency. Also ensure that the job is complete on time and ensure quality standers are met.

Pune Area, India

Expertise in acting as a primary point-of-contact for all automotive service & repair matters, and understanding customer issues in order to arrange appropriate service level while managing the auto repair needs to successfully meet service delivery standards. Skilled in performing advanced automotive repairs. Possess superior product knowledge to effectively address and assist with service maintenance requirements and warranty information. Exceptional communication, interpersonal & team building skills with proficiency at grasping new technical concepts quickly and utilising the same with a proactive approach.

Pune Area, India

Advise customers about necessary service for routine maintenance. Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confer with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepare a repair order showing time, cost, and labor estimates for service. Write a brief description of the problem on the repair order to help the mechanic. Explain the work performed and charges to the customer. Handle customer complaints.

Bachelor Of Technology (B.Tech.), Automobile/Automotive Mechanics Technology/Technician

Participated as a trainee technician for 25 days from 26th june 2012 to 20th july 2012 in Mohan Motor Business Pvt. Limited (An Authorized.

Bachelor Of Technology (B.Tech.), Automobile/Automotive Technology, A

Completed B.tech in Automobile Engineering on June 2014 from Dr. Sudhir Chandra Sur Degree Engineering college affiliated by West Bengal.