Credit Mnager-Project Management
Current• Managed and resolved complex credit-related queries for auto loans, coordinating with credit managers and tech teams to enhance process efficiency.• Led a project focused on resolving transaction limit issues for Direct Selling Agents (DSA) within the bank's software. Conducted UAT testing and ensured successful deployment in production environments.• Analyzed auto loan approval processes at three critical stages: Retail Credit (RC), Local Credit (LC), and Straight Through Processing (STP), identifying opportunities to streamline approvals.• Leveraged data insights to propose shifting eligible cases from LC to RC, reducing the loan cycle time and increasing the bank’s competitiveness in the market.