Suprabhat Semwal Email & Phone Number

Miami, Florida

• Hands-on Experience daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system application logs and verifying completion of scheduled jobs such as backups.• Experience on multiple technologies and latest hardware as VM, Dell Compellent, iSCSI, Catalyst 3650, 3850 & Nexus Switches, Palo Alto, F5, core Routers, Riverbed, Cisco 6600 & 1800 series APs, WLC, Cisco Prime, ISC, etc. • Supporting shipboard crew in keeping workstations well maintained and running efficiently including but not limited to PC’s, POS Terminals, cabling systems, servers and related hardware.• Ensures support requests are responded to promptly during working hours and extended hours may be required as needed for critical systems support.• Notifies IT Systems Manager of any shortfall in hardware levels such as PC’s, printers, scanners, POS systems, servers and related hardware.• Provides basic user training and support in the use of software and specialized property management software as needed.• Monitors and maintains Satellite communication systems to ensure optimum performance.• Assists in monitoring and maintaining the Internal Telephone System.• Performing ongoing performance tuning, hardware upgrades and resource optimization as required and Informs Technical team of any mechanical failures and monitors/assists with repairs.• Lead various deployments after dry-dock and aware of all procedural tasks for smooth shipboard IT operations.• Network Monitoring and Management tools are Beamon monitoring tool, ECRM Oracle application tool, Service Information Portal and Smart Net Portal, What's up gold, Nagios, Putty.exe, AVTECH device manager• Monitors and maintains Satellite communication systems to ensure optimum performance. Ensure that planned maintenance assigned to their discipline is conducted and reported.

Gurgaon, India

•Working at Bharti Airtel Ltd., project Tech Mahindra MPLS L3 VPN network.•Excellent knowledge of Incident and change management till complete restoration of the services.•Working on SR generation, Bharti Airtel internal applications ECRM oracle application, Beamon Monitoring tool for 24*7 dedicated Tech Mahindra MPLS links status..•Managing and monitoring core network infrastructure (MPLS & IP).•Responsible for providing operational support in areas of complex networking environment for customer Tech Mahindra.•Provide technical support and solution for National and International sites of Tech Mahindra via phone/email under Service level agreement (SLA).•Perform the tasks of incident and network monitoring like Network Fail-over check, route changes, and primary secondary route preference etc. according to customer requirement.•Working with team comprising of 150+ member for early restoration of network issues.•Working in DMPLS and IMPLS Services Provider for Tech Mahindra customer.•Coordinating with router vendor like Data Craft, Velocis, Wipro etc. for replacement of router, IOS up-gradation, Flash issue etc.

Gurgaon, India

Supporting NICNET central government project of National Informatics Centre India, Managed and Unmanaged leased lines, troubleshooting network problems of customers to ensure minimal downtime and maximum availability of network connectivity using tools (Whats up Gold & Putty).Key Responsibility:-• Managing the National Informatics Centre, India (NICNET) project sites.• Installation and Configuration of CISCO Routers 2900, 3800 & 7200(Monitoring) Series.• Installation and Configuration of CISCO Catalyst Switches 2960 & 2950 Series.• Configuration, troubleshooting and deployment of STP, VTP, RSTP, VLAN & Inter-VLAN routing for optimization of traffic flow and to ensure a loop free environment.• Working knowledge on lease-line modems (DCE & DTE Connectivity) V.35 & G.703 like loop test T0-E1 & TO-LINE etc.• Configuration knowledge of Routing protocols like RIP, EIGRP, OSPF & BGP.• Managing FILE SERVER, FTP Server & TRANDMICRO Antivirus protection in whole network.• Good understanding of TCP/IP and OSI network models and IPV4 and IPV6.• Working knowledge of lease-line connectivity and troubleshooting all connectivity issues in LAN & WAN environment.• Upgrading IOS on mentioned Routers and Switches if required. • Handling 24*7 operation works for Global IT in network management domain.• Generating & documenting up time, down time & error reports.• Responsible for new implementations or up gradations in to the existing systems.• Installation and Configuration of Video conferencing equipments IP-Camera POLYCOM, AETHRA LCD-TV, IP Phone etc.