• Led business development initiatives for FCL and LCL shipments, increasing annual container volume• Expanded business with MSMEs and international traders, contributing to significant revenue growth and client diversification.• Managed a team responsible for achieving a ₹10+ crore annual turnover by targeting new market segments and optimizing marketing efforts.• Developed and maintained partnerships with major shipping lines and Non-Vessel Operating Common Carriers (NVOCCs), enhancing service offerings and profitability.• Acted as the one of the preferred logistics partners for a Government of of Bhutan Company.• Designed and implemented an online Bill of Lading (B/L) system, streamlining documentation processes and reducing errors.• Built relationships with German tea buyers, facilitating successful export shipments from Kolkata to Hamburg.• Created training modules and workflow processes to onboard and train new hires in documentation.• Empanelled as a preferred logistics provider for the Shipping Corporation of India, managing both LCL and FCL cargoes.• Successfully shipped complex, oversized cargo using break bulk mode, ensuring timely and safe transportation. Coordinated with various stakeholders, including shipping lines, agents, and clients, to manage unique logistics challenges and ensure project requirements were met.