Supratim Dey Email & Phone Number

Results-driven and strategic Global Service Delivery Manager with over 22 years of comprehensive experience in project management, operations, and service delivery. Proven track record in enhancing operational efficiency, driving cost optimization, and leading high-performing teams across global platforms. Demonstrated expertise in agile methodologies, cloud adoption, and automation, with a history of achieving significant reductions in migration time and operational costs. Adept at overseeing complex projects, improving customer satisfaction, and implementing effective risk management and IT compliance strategies. Skilled in leveraging data-driven insights to support decision-making and foster continuous improvement. Holds certifications in Scrum, SAFe® DevOps, FinOps, ITIL, and various data science disciplines, showcasing a commitment to ongoing professional development and excellence. Exceptional communicator and team leader with a strong ability to inspire and motivate teams across diverse cultures and geographies. Known for fostering collaborative environments and building strong relationships with stakeholders at all levels. Proven expertise in conflict resolution and change management, with a talent for navigating complex interpersonal dynamics and driving team cohesion in high-pressure situations.

Listed skills include It Service Management, Incident Management, Change Management, Problem Management, and 20 others.