Suprav Asthana's Location
Ghaziabad, Uttar Pradesh, India, India
About Suprav Asthana
Results-driven professional with 5+ years of experience in team leadership, business coaching, and process optimization.Skilled in managing teams, driving employee performance, and aligning objectives with organizational goals.Expertise in training design, shrinkage management, and revenue growth through cross-selling and upselling.Proficient in Google Suite and MS Office, with strong problem-solving and strategic planning abilities.Currently pursuing an MBA and seeking team leadership roles to drive operational excellence and foster high-performing teams.Key Expertise:Team Leadership and Management1) Employee Performance Enhancement2) Strategic Planning and Governance3) Training Design and Delivery4) Process Optimization and Quality Control5) Cross-Selling and Upselling Strategies6) Shrinkage and Attrition Management7) Domestic BPO Process ManagementLet’s connect to explore how I can contribute to driving team performance and operational excellence in your organization.
Suprav Asthana's Current Company Details
Suprav Asthana Work Experience Details
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Training ManagerVtc Group IndiaGhaziabad, Up, In
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Assistant Manager - TrainingWiom May 2024 - Oct 2024Gurugram, Haryana, India*Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.*Draw an overall or individualized training and development plan that addresses needs and expectations.*Deploy a wide variety of training methods.*Conduct effective induction and orientation sessions.*Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.*Manage training budget.*Provide opportunities for ongoing developmentResolve any specific problems and tailor training programs as necessary.*Maintain a keen understanding of training trends, developments and best practices. -
Assistant Manager - OperationsBada Business Pvt. Ltd. Sep 2023 - May 2024Delhi, IndiaI was responsible for managing day to day operations, Growth planning and monitoring need of the channel sales team.Key responsibilities:-*Assisting & monitoring the onboarding & zone wise separation of channelpartners while also dealing with various legal requirement in the channel sales.*Effectively managing & developing relationship with various sales channels suchas sales team, RTH, ZM, NH, ZH & CP while handling their queries. *Handling the manpower mapping & cross department communication.*Ensuring effective communication to channel team & stakeholders. -
Assistant Manager - Business CoachesBada Business Pvt. Ltd. Jan 2022 - Sep 2023Delhi, IndiaI was responsible for handling a Team of Business Coaches (Trainer) who were responsible for providing business coaching to clients via Chats, Calls and Digital meeting platforms.*Ensured the delivery of exemplary customer service while handling a dynamicteam, actively leveraging their diverse talents & managing their responsibilitiesby developing strategies & standard operating procedures for the department.*Troubleshoot & communicate issues to the senior management along withperformance tracking & conducted comprehensive employee reviews. *Handled strategic planning meetings with senior management to align the teamobjectives with the organization's broader goals.*Monitored customer & client satisfaction while upholding rigorous qualityassurance standards.
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Team Leader - Business CoachesBada Business Pvt. Ltd. Aug 2021 - Jan 2022I was responsible for handling a Team of Business Coaches (Trainer) who were responsible for providing business coaching to clients via Chats, Calls and Digital meeting platforms.*Ensured the delivery of exemplary customer service while handling a dynamicteam, actively leveraging their diverse talents & managing their responsibilitiesby developing strategies & standard operating procedures for the department.*Troubleshoot & communicate issues to the senior management along withperformance tracking & conducted comprehensive employee reviews. *Handled strategic planning meetings with senior management to align the teamobjectives with the organization's broader goals.*Monitored customer & client satisfaction while upholding rigorous qualityassurance standards.
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Content CuratorBada Business Pvt. Ltd. Apr 2021 - Aug 2021Delhi, IndiaI was responsible for curating content from the content repository of Business Business Pvt. Ltd. for the purpose of creating Bada Business Community application back end database algorithm.Key responsibilities:-*Review and curate content from a wide variety of categories with a focus on Bada Business contents.*Edit and optimize content for search engine optimization*Perform quality assurance checks on all content before publication*Capture and highlight the best content from a wide range of topics, including business topics relevant to the company.*Stay up-to-date on best practices and make recommendations for content strategy
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Department Manager - Quality ControlJiomart Digital Jun 2020 - Apr 2021Ghaziabad, Uttar Pradesh, IndiaResponsible for leading the customer service team to deliver excellent service, manage customer relations, and enhance customer satisfaction.Key Responsibilities:*Lead and manage customer service staff,including recruitment, training, and performance evaluation.*Develop and enforce customer service protocols to ensure consistent quality.*Handle advanced customer complaints and queries.*Analyze customer feedback and collaborate with other departments to improve products and services.*Monitor and report on team performance metrics. -
Fashion ConsultantReliance Brands Limited Dec 2019 - Jun 2020Gurugram, Haryana, IndiaI was responsible to provide personalized fashion advice to customers, enhancing their style with the latest trends and suitable recommendations.Key Responsibilities:*Customer Assistance: Greet and assist customers, understand their needs, and offer styling advice.*Personal Styling: Create outfit recommendations tailored to individual preferences and occasions.*Product Knowledge: Stay updated on fashion trends and educate customers about products.*Sales and Merchandising: Drive sales through product suggestions and maintain a visually appealing store.*Customer Relationships: Build and maintain strong client relationships and follow up for satisfaction.*Store Operations: Assist with inventory management and participate in promotional events. -
Content DevelopmentGlobal Act Sep 2019 - Dec 2019OkhlaI was responsible for Creating, curating, and optimizing content to support business goals and enhance the company's digital presence.Key Responsibilities:*Content Creation: Write and edit content for videos.*Content Strategy: Develop and implement content strategies.*Research and Analysis: Conduct authentication research and analyze content performance.*Collaboration: Work with various teams to ensure consistent quality.*Continuous Improvement: Refine content based on feedback and stay updated on trends. -
Business CoachGlobal Act Sep 2018 - Sep 2019OkhlaIn this profile I was responsible to help entrepreneurs, business leaders, and professionals develop and enhance their business skills, strategies, and performance and provide personalized guidance and support to improve overall business operations, achieve specific goals, and foster growth. Responsibilities include:*Assessing clients' business needs and challenges.*Developing tailored action plans and strategies.*Providing expertise in areas such as leadership, marketing, finance, and operations.*Offering motivational support and accountability.*Monitoring progress and adjusting strategies as needed.*Facilitating skill development through training.
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Management TraineeGlobal Act Feb 2018 - Sep 2018OkhlaResponsible for managing ticket sales for all the events featuring motivational speaker Dr. Vivek Bindra.
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Internship TraineeCroma Jun 2016 - Aug 2016Delhi, India3 Months Internship -
Internship TraineeCantabil Retail Jun 2015 - Jul 2015Delhi, India1 Month Internship
Suprav Asthana Education Details
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Retail Management And Operations -
Fddi FursatganjRetail Management
Frequently Asked Questions about Suprav Asthana
What company does Suprav Asthana work for?
Suprav Asthana works for Vtc Group India
What is Suprav Asthana's role at the current company?
Suprav Asthana's current role is Training Manager.
What schools did Suprav Asthana attend?
Suprav Asthana attended Bharati Vidyapeeth, Fddi Fursatganj.
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Suprav Asthana
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