Logistics Coordinator
Current• Oversee all logistics-related duties at Corporate and USA orders. • Provide prompt, courteous, and knowledgeable Logistics Customer Service to the internal and external calls & emails from Account managers/carriers and customers. • Update customers regarding the status of the shipment as required via phone, email, salesforce, and web-based channels for Wheeled/Equipment/Shelter. • Create Bill of Ladings/ organize paperwork for the shipping dept. • Generate Performa Invoices, packing lists and customs invoices – USMCA and all necessary import documents for freight delivery (U.S. shipments). • Organize US RMA returns with customer support team and dealers. • Monitor shipments from order entry/receiving through delivery to ensure on-time performance is met. Build a long-term relationship with Key Account Dealers via communication of order status – complete & packaged orders ready to ship. • Provide freight rates/quotes using online carrier websites/via telephone to Account managers and customers. Communicate freight requirements and procedures to drivers. • Retrieve and update freight, brokerage fees, and serial numbers to orders and select for invoicing. • As a purchasing receiving assistant – add the received purchased orders in the purchasing order entry and purchase receipt entry. Scan the received packing slips in the system.