Suprit Singh Email & Phone Number

Gurugram, Hr, In

Noida, Uttar Pradesh, India

• Accountable for end-to-end deployment & delivery to IT Hardware Asset Management services for multiple customers• Lead the transition and transformation of Hardware Asset Management for new & existing customer• Conduct various meetings / workshops (onshore and offshore) with customer to understand their current IT landscape and communicate ITAM blueprint• Share best practices for effective ITAM and HCL ways of working• Design Hardware Asset Management deployment plan which includes designing workflows on asset transaction (New Joiners, Leavers etc.)• Develop and maintain processes and procedures for effective maintenance of asset life cycle• Measure and report quality and compliance, ensuring SLAs are met• Defining the process of creating Hardware asset forecast which is a key for successful ITAM• Leading the discussion with OEMs / Service Provides, drafting their SOW and contributing to close the contract• Setting-up of controls mechanism to check accuracy and completeness of asset information• Setting-up Asset Database in ServiceNow by providing functional requirements to technical team and testing the stories configured in tool• Mentoring / guiding Onsite Support team ways of working in their day-to-day activities as their actions were inputs for AMDB• Design and execute Physical Stock Management audits & identified stocking sites for global customers

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Last Position held was of "Regional Operations Manager" accountable for managing ITSM Operations with the support of 60+ employees spread across India, reporting directly to me.Operations / Service Management -• Accountable for end to end ITSM (IT Service Management) (SRM, SLM, Change, Asset, Configuration, Availability, Capacity) for multiple clients.• To ensure that policy, supporting processes and procedures are implemented and adhered to.• Leading transitioning of accounts/ projects.• To ensure all Service Management processes are controlled effectively.• Responsible to maintain quality and compliance.• Accountable for meeting Service Delivery SLAs.• Work in conjunction with Infrastructure Operations teams to ensure we are delivering the best in class services.• Ensure that adequate process controls are in place to support maximum accuracy and efficiency.• Facilitate in conducting performance appraisal for the team.• Focus on continuous improvement of process performance by analyzing daily results.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

• Updating the database with the hotel information, major events etc in a country• Chasing hotels throughout the world to make sure that our database is up to date via e-mails and phone calls• Check for the complete and correct information of Hotel is available on the website for customers

Gurugram, Haryana, India

. Involves capturing data from Voice messages and Scanned images of the UK customers.• Verifying and updating the data with accuracy and productivity norms consistently.• Updating various data provided by the policy holders and following up with the clients.• Worked as Trouble Shooter in case someone is not clear about the process.

Noida, Uttar Pradesh, India

• Supported IT Asset management for CSC worldwide• Development, Analysis & Generation of reports on daily and weekly basis• Coordinating with all functional branches of CSC for reports & daily Asset Management activities• Coordinating with technicians for their daily work performed for asset management. Maintain and improve asset inventory accuracy