Suprith K Email & Phone Number

Bengaluru, Ka, In

Singapore

Aktivo Labs empowers enterprises and governments to predict and prevent chronic diseases and create happier and healthier societies.Founded in 2017 by medical doctors and data scientists, Aktivo Labs is on a mission to prevent chronic diseases globally. The HIPAA-compliant real-time digital health platform empowers enterprises and governments to build scalable, evidence-based health & well-being solutions. Clients include the world's largest Insurance companies, health super-apps, large employers, consumer products companies, and enterprise-level corporations. Aktivo Labs investors include Mitsui & Co, SEEDS Capital (the investment arm of Enterprise Singapore), and Adaptive Capital Partners. The company is headquartered in Singapore with offices in New York, Cambridge and India. To learn more, please visit the website www.aktivolabs.com.- Leading Aktivo Labs' customer success strategy, resulting in a 30% increase in customer satisfaction.- Contributing to revenue growth through customer retention and upselling/cross-selling strategies to over $2m ARR.- Demonstrating crisis management leadership, maintaining customer trust during critical incidents.

Bangalore

- Successfully spearheaded the development of the Customer Success and Account Management functions and team at both B2B and B2C companies- Achieved primary goals for customers' journey, including adoption, engagement, expansion, and advocacy- Implemented effective onboarding and usage strategies to drive customer efficiency- Ensured customer satisfaction and support through engagement activities and executive business reviews- Proactively identified opportunities for upsells, cross-sells, and upgrades to maximize revenue generation- Leveraged customer relationships to generate referrals, testimonials, and case studies to showcase success stories- Focused on increasing value for both customers and the business- Provided executive planning and business strategies to drive growth and achieve objectives- Designed the structure, methods, and flow of customer support to optimize efficiency and effectiveness- Led and managed a team of over 50+ people to deliver exceptional service- Collaborated with cross-functional teams to meet deliverables and cultivate relationships with key stakeholders and partners- Proficient in various management software, CRM tools (HubSpot, Salesforce, and Zoho), and data suites (Google Workspace or MS Office)- Demonstrated expertise in project management across multiple verticals using associated tools such as ClickUp, Jira, Notion, Around, and Asana.

United States

• Designed and built an internal tool to support all 3 MVPs to support content scheduling, moderation, and store front management - Ranging from Designing the structure, methods, and the operational outflows.• Strategizing and supervising the Go-To-Market plans for several product features and increased Operational efficiency by 40%.• Streamlined the regulations and industry standards, facilitated the international compliance score to above 90%• Increased efficiency in sectors ranging across invoice & payouts, expenditure deep dives, Cost-Modules, by identifying key issues and solving them.• Responsible for assisting with overseeing the performance of revenue cycle management activities.• Developing to enhance resolution-oriented billing and follow-up activities for maximum cash recovery.

West Palm Beach, Florida, United States

Awesome Motive is a leader in the Wordpress ecosystem powering over 20 Million sites across 15 different brands. Their ultimate goal is to help small businesses grow and increase revenues so they can compete with the big guys.• Worked for Awesome Motive, a leader in the WordPress ecosystem powering 20M+ sites across 15 brands• Hired as global account management team leader at PushEngage, a web push notifications provider• Company acquired by Awesome Motive after 9 months due to significant outperformance of competition during pandemic• Stayed on for 5 additional months to oversee transition into parent company• Transitioned to OptinMonster and built out Enterprise Account management system with white-glove approach• More than doubled revenues in each role within one year• Experienced in revenue growth and Accounts leadership.• Performance reports and market insights to further support growth opportunities by 38%

Used scientific expertise and medical knowledge to ensure appropriate review of promotional, regulatory, training and continuing medical education material in compliance with relevant SOPs/ regulations/ industry codes/ working practices.• Liaised with all commercial functions in the review for scientific/medical accuracy prior to and through the Multi-Line Review process, as required.• Collaborated with other lines and relevant project team subject matter experts, ensuring the accuracy and quality of information presented in assigned documents.

Bengaluru, Karnataka, India

Internship spanning across 12 months.Patient management, Screening and day-to-day appointment management

Master Of Business Administration - Mba, Operations And Human Resources Management/Personnel Administration, General

Masters In Business Law, Business Law

Masters In Psychology, Industrial And Organizational Psychology

Bachelor Of Dental Surgery, Health/Health Care Administration/Management