Supritha Gowda Email & Phone Number

India

Detail-oriented and analytical Call Audit Quality Analyst with 2 years of experience in call center quality management. Expertise in:- Call quality evaluation and scoring- Agent performance assessment and coaching- Process improvement and implementation- Compliance monitoring and reporting- Data analysis and insights generationPassionate about driving excellence in customer experience, quality, and process efficiency. Proficient in Ameyo,CRM,Convox with excellent… Show more Detail-oriented and analytical Call Audit Quality Analyst with 2 years of experience in call center quality management. Expertise in:- Call quality evaluation and scoring- Agent performance assessment and coaching- Process improvement and implementation- Compliance monitoring and reporting- Data analysis and insights generationPassionate about driving excellence in customer experience, quality, and process efficiency. Proficient in Ameyo,CRM,Convox with excellent communication and problem-solving skills. Show less

Bengaluru, Karnataka, India

Results-driven Call Audit Quality Analyst with 3.8years of experience in evaluating and improving call center performance. Skilled in:- Call monitoring and evaluation- Quality scoring and feedback- Agent coaching and development- Process improvement and implementation- Compliance and regulatory adherence- Data analysis and reportingProven track record of:- Enhancing customer satisfaction- Increasing agent performance and productivity- Reducing… Show more Results-driven Call Audit Quality Analyst with 3.8years of experience in evaluating and improving call center performance. Skilled in:- Call monitoring and evaluation- Quality scoring and feedback- Agent coaching and development- Process improvement and implementation- Compliance and regulatory adherence- Data analysis and reportingProven track record of:- Enhancing customer satisfaction- Increasing agent performance and productivity- Reducing errors and improving quality- Driving process efficiencies and cost savingsCertifications: Six Sigma-yellow beltI excel in fast-paced environments, leveraging my attention to detail, analytical skills, and communication expertise to deliver high-quality results and drive business success Show less