Supritha Hiremath Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

● Spearheaded daily production monitoring and batch job analysis, ensuring smooth operation of critical processes across UNIX and● Oracle environments, achieving 99.9% uptime.● Reduced incident resolution time by 40% through proactive monitoring and task automation, directly improving SLA adherence and● reducing customer impact.● Handled 200+ service requests monthly, including SQL query executions, file transfers via CFT, and database refreshes, ensuring● consistent system performance.● Managed $Universe Batch Job Scheduler, executing critical backups and scheduled jobs, resulting in a 100% completion rate for● scheduled tasks.● Led root cause analysis for major incidents, resulting in a 25% reduction in recurring issues and improved system stability.● Collaborated with cross-functional teams and clients to resolve complex technical issues during deployment, improving the overall user experience.● Maintained and optimized SUSE Linux Servers, conducting log analysis and identifying areas for performance improvement.● Authored and maintained 25+ knowledge base articles, increasing troubleshooting efficiency by 30% for common issues across teams.●Having2.4YearsofexperienceinL2,L3ProductionSupportandEnhancement.● Good knowledge of UNIX, SQL,and hands on in it.● Working as L3 build application integration and maintain L2 Run activities for one of the largest automobile company in manufacturing and supply chain domain. Automating recruiting incident and system administration maintenance task to ensure quality of application delivery and operations.● Designing, implementing, and documenting the process. Engage in technical quotation to streamline costs and timely delivery of projects.● Technical integration of new version through ticketing tool for software solution in staging and production application environment based onSLA.●Actively worked on upgrade of oracle 19c, CFT and HTTPs migration of application URL.