Supriya Bhat Email & Phone Number

Foster City, California, Us

𝐂𝐥𝐨𝐮𝐝𝐎𝐩𝐬/𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠• Overseeing all aspects of cloud operations, ensuring the availability, performance, and security of production environments across multiple regions.• Implemented robust monitoring solutions and lead a team responsible for 24/7 site monitoring, quickly addressing incidents and minimizing downtime through effective incident response protocols.• Designed and implemented disaster recovery strategies, ensuring business continuity through well-defined processes and regular testing of recovery plans.• Mentored a high-performing CloudOps team, providing guidance and professional development opportunities to enhance skills and knowledge.𝐅𝐢𝐧𝐎𝐩𝐬• Collaborated cross-functionally to assess COGS and gross margin implications from outliers, pre-product release, ensuring informed decision-making to optimize financial performance.• Championed initiatives to boost company-wide gross margin performance through strategic cost optimizations and operational efficiencies, actively partnering with sales, product, and pricing teams to develop an optimal pricing framework.• Regularly updated business leaders (CEO/CFO) and engineering leadership with insights about cost trends and optimization efforts that benefit product gross margins.

Foster City, California, Us

𝐅𝐢𝐧𝐎𝐩𝐬• Founding member driving the FinOps/Efficiency team to streamline processes across product development and cloud infrastructure.• Spearheaded cost governance by collaborating with Finance to establish budgeting and forecasting frameworks at the Engineering level.• Partnered with Engineering to implement robust cost optimization, including rightsizing infrastructure, shutting down unused resources, enforcing entitlements, and optimizing GCP reservations.𝐂𝐥𝐨𝐮𝐝𝐎𝐩𝐬/𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠• Led 24/7 site monitoring globally, ensuring uptime, performance SLAs, and disaster recovery protocols.• Directed migration from single-tenant to multi-tenant architecture, enhancing scalability and operational efficiency.𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• Managed global escalations with a 'follow the sun' model, ensuring timely resolution and minimal disruptions.• Championed blameless reviews for escalation management, fostering continuous improvement and accountability.• Led cross-functional post-incident analyses to identify root causes, implement preventive measures, and enhance operational resilience.

San Jose, California, Us

• Managed over 40 global multi-cloud (AWS, Azure, GCP) and on-prem environments, overseeing hundreds of VMs across 15+ cloud regions to ensure performance and availability.• Supported 2 million devices and 100,000 customers, handling escalations and collaborating with engineers, product managers, and customer success teams to enhance service delivery.• Provided insights on OKRs to executive staff, improved decision-making by 20%, led escalation and incident management, and drove $2M+ in savings through automation with Cloud Custodian.

San Jose, California, Us

Mountain View, California, Us

• Responsible for creating, maintaining, growing, and monitoring ​standalone/multiple instances of Interana ​on​ AWS/Azure Environments​ that our customers use 24/7 • Automated routine tasks​ that are done by support team by writing individual python/ansible script thereby reducing 60% of the manual efforts​ • Integrated ​Slack and Google sheet using JavaScript to log production incidents, the root cause​ analysis and fixes – to make blameless review more efficient• Subject matter expert ​for ​complex use case scenario to be constructed on Interana​ and Troubleshooted data questions by ​performing ​Data Analysis, Data Verification, and Validation • Acted as a liaison ​between internal and external stakeholders with respect to developments on software upgrade, import, performance, monitoring, and backups• Supported on-call outside of business hours for critical customer issues

Mountain View, Ca, Us

• Wrote ​complex SQL statements ​to perform ad-hoc analyses​, ​providing back-end solutions to production issues, monitoring, and reporting• Performed root cause analysis for integration failures​, reproduced production issues, researching log files for gathering application transaction information and passed the acknowledged errors to the engineering team for fixing and validating the fixes thereafter • Ability to comprehend and work with​ HIPAA standard transaction sets (​Health Insurance Portability and Accountability Act)​, specifically 834, 820 and 999

Mountain View, Ca, Us

• Led and owned integration modules, ​automated them ​thereby reducing manual work by 70%Key member of the team to ​gather requirements​ by working with clients, product, application development team, and reporting team members • Extensive experience in ​ETL/ Data warehouse​ backend testing and BI Intelligence reports testing

Framingham, Massachusetts, Us

• Tested software providing a complete set of sharing, syncing and versioning functions with user access to files from any location at any time (web console and desktop console) with the focus on the following features -Share files via the cloud on multiple devices, Back up every version of critical files in real-time, Keep files in sync regardless of location, Generate automatic audit trails showing file genealogy, View project dependencies and related files ,Track monitored files content duplication. • Tested numerous web-based applications that enable real-time promotion of related products and services such as LendingTree, Sign Now, Apartment List, Shop to Win, DocuSign, Conducted usability, GUI, Functional testing of web pages.