Collaborated within the wellbeing team to organize and manage end-to-endwellbeing programs, coordinating with various speakers, prepared memos foremployee communication and engaged with stakeholders to ensure successfulprogram executionManaged a team responsible for delivering benefits aligned with stakeholderrequirementsCo-led the successful outsourcing project for Singapore Government Claims forFamily Leaves, ensuring vendor performance and project progress were effectivelycommunicated through dashboardsLed audits conducted by PWC for internal PRC, ensuring compliance andaccuracy in all invoices and sensitive informationLiaised with various vendors to secure corporate discounts, updating informationwithin the bank's systemsAssisted APAC employees of Credit Suisse with benefits-related queries, providingend-to-end solutions for maximum client satisfactionManaged medical queries, collaborating with the Medical Insurance team toresolve employee claimsAnalyzed current benefits plans, evaluated trends, and recommended changes toensure cost-effectiveness.Coordinated with vendors to ensure that all services are provided as agreed uponin contracts.Researched new vendor options for health care coverage and other benefitsofferings.Evaluated existing policies against industry best practices and regulatoryrequirements; made recommendations for improvement where necessary

Worked as an HR Generalist Trainee for 3 months and assisted the Recruitment Team with Talent Acquisition. Conducted Employee Job Satisfaction Interviews and provided suggestions to improve Employee Job Satisfaction Level in HDFC Life, Pune.Responsibilities: •Resourcing from Job portals, Placement Consultants, References & Ads, etc.•Selections: Conducting Interviews including Aptitude Test•Recruitment: Handling Offer/Appointment Letters, Employee/Consultants ID and Visiting Cards•Resolving Employee Queries

Trainer : (Product and Customer Service) •Organised training's on Customer Service Techniques •Designed training modules and schedules for Customer Service batches•Coordinated with the Operations Department for identifying gap in knowledge level, recognizing these gaps and implementing effective method to bridge these gaps•Calibrated with Quality (India – UK) to bridge gaps•Designed On-line Assessments and conducted role plays for Trainees for their learning needsSignificant Accomplishments: •Certified “3 Experience Trainer”•Successfully conducted “Train the Trainer” Workshop•Played a major role in imparting training to Managers on “Customer Experience Techniques”•Independently handled trainings for 6 different LOBs (Line of Business)•Efficiently trained train more than 20 batches of “Customer Service Techniques” Training