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Supriyadi . is listed as Experienced Customer Care | Former Tokopedia based in Semarang, Central Java, Indonesia. AeroLeads shows a matched LinkedIn profile for Supriyadi ..
Supriyadi . previously worked as Customer Engagement Associate at Tokopedia and Operations Supervisor at Mitracomm Ekasarana. Supriyadi . holds Bachelor'S Degree, Computer And Information Sciences And Support Services, 3.12 from Universitas Semarang.
With over a decade of experience in customer service, I’ve progressed from frontline roles to managing teams across two cities. I specialize in crisis management, using data-driven insights to forecast issues, enhance customer satisfaction, and ensure seamless operations to make sure customer service consistently achieves and exceeds the company’s performance targets.Recognized for my proactive approach, I’ve been awarded as the Most Proactive in the team. I’m passionate about creating exceptional customer experiences and driving continuous improvement. Known for turning challenges into opportunities, I thrive on leading teams to deliver top-notch service that aligns with company values.
Listed skills include Tax, Strategic Financial Planning, Investments, Financial Analysis, and 3 others.
A career timeline built from the work history available for this profile.
Semarang, Central Java, Indonesia
- Implemented a standardized crisis management framework within Tokopedia Care, achieving optimal response and handling times of 10 minutes while maintaining high levels of customer satisfaction.- Contributed to the creation of Tokopedia's first dedicated Payment & Fintech customer service team and feature, collaborating with various departments across the.
Semarang, Central Java, Indonesia
- Actively monitoring employee performance and attendance, with a focus on maintaining high standards and enforcing disciplinary actions when necessary to ensure operational excellence.- Reviewing and analyzing employee productivity to ensure alignment with client expectations, while recommending strategic improvements to uphold and exceed quality.
Semarang, Central Java, Indonesia
Expert in managing high call volumes with a focus on real-time floor monitoring to ensure optimal performance. Diligently track attendance and adherence, quickly identifying and addressing agent discrepancies. Proactively implement action and recovery plans during call surges to maintain seamless operations.
Semarang, Central Java, Indonesia
Planning, managing, and monitoring all team members through guidance and coaching.Responsible for providing services to all interacting customers and handling customer requests. Managing all daily operational activities.Following up, monitoring, and resolving customer complaints received through the application or other available media in accordance with.
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Supriyadi . is listed as Experienced Customer Care | Former Tokopedia.
Supriyadi . is based in Semarang, Central Java, Indonesia.
Supriyadi . has worked for Tokopedia, Mitracomm Ekasarana, and Pt Vads Indonesia.
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Supriyadi . holds Bachelor'S Degree, Computer And Information Sciences And Support Services, 3.12 from Universitas Semarang.
Supriyadi . is listed with skills including Tax, Strategic Financial Planning, Investments, Financial Analysis, Accounting, Financial Reporting, and Business Strategy.
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