Supriya Sharma Email & Phone Number

Thane, Mh, In

Mumbai, Maharashtra, India

Delivering customer services in line with new demand & technology with accomplished capabilities of delivery based on Agile methodologies and leading a change with Agile mindsets.Chairing External & Internal Project Steerco and Executive meetings.Ownership of end-to-end program management and delivery including budgeting, resource management and client executive and stakeholder engagement. Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.Reported regularly to managers on project budget, progress and technical problems. Building successful project plans covering objectives, resources and staffing to meet schedules.Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Mumbai Area, India

Roles and Responsibilities as Project Manager:Develop integrated project plans, implementation schedules and cost estimates for projects.Continually work to move projects to a successful completion in line with the agreed time-scales, at desired quality and within budget.Coordinate all project related activities, ensure optimum utilization of resources and ensure all project phases are documented appropriately.Ensure internal & external stakeholder management through effective communication.Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives etc.Represent the project at meetings and in group discussion as requested.Provide weekly / regular project updates to the Program Management Office.Adherence to the organizational / operational process, policies & procedures and ensuring that there is zero non – conformance.Perform miscellaneous job-related duties as assigned to you by your superior and /or management form time to time.Maintain and organize project documentation throughout the Project life-cycle.

Mumbai Area, India

Roles and responsibilities as Project Manager:•Includes providing independent project management for low-complexity, low to medium size projects. Also includes management of project elements as part of a larger project or program, or sub-programs of a program. When managing part of a larger project or program, works closely with project managers or senior program managers to ensure that projects/programs are meeting business objectives.•Create and manage a project plan to deliver small, short-term projects directly to the AT&T and other customers or support limited scope sections of medium to large projects. Oversee execution of project plans that have implementation schedules and/or project steps that are routine.•Undertake the vendor management responsibilities by co-ordinating with various vendors for their quote and pricing proposals of their product.

Mumbai

• Performance managemento Keeping a track of active projects and ensuring that the deadlines are met.o Providing necessary inputs for smooth running of the projects.o Resolving conflicts if any between the team members.o Provides opportunities to team members to work in different projects in order to enhance their skills.• Vendor Managemento Develop vendor management strategy considering the budget of the organization and user requirements.o Create vendor selection criteria post discussion with the management and team members.o Create a bid document which includes requests for quotes and product information.• Billingo Preparing of Month end billing for review with myself/or lead assigned.o Highlighting any issues that need to be addressed o Tracking budget remaining on orders and highlighting to management team and assigned resource when this is running lowo Overtime, ensure all overtime is invoiced for so payment can be made.o Working with Revenue Assurance team to ensure all issue are closed off for billing submissiono Ensuing backorder is up to date with all comments addedo Policing to ensure all Accruals are closed off and invoiced as quickly as possible.• Time recording o Checking all time sheets are setup correctly with the required information for any new projectso Tracking timesheet use to ensure all timesheets are in on time o Chasing resource to ensure timesheets are in o Highlighting any issues to managemento Dealing with BAU timesheet issues to ensure smooth running of process• Stakeholder Managemento Closely work with the stake holders to meet the expectations of the project.o Build positive relationships with the stakeholders for smooth execution of the project.o Making a note of and implementing any ideas shared by the stakeholders.•Tracking and reporting1. Tracking project assignment and resource utilization 2. Tracking availability of resource to pick up new work

• Manage projects independently - Coordination of site engineers, support engineers, delivery of circuit and delivery of equipment to an agreed time and date for a remote site installation or upgrade. This date is as agreed with the customer, and should not be missed unless it is requested by the customer.• Production, and saving in Documentum, of the bi-monthly internal status report and the weekly highlight report to customer.• Co-ordinate with various vendors for the smooth delivery of the customer requirements.• Directly manage the coordination of site engineers, support engineers, delivery of circuit and equipment to an agreed time and date for a customer raised change request with the help of tools like Remedy and Oracle.• Support the successful delivery of the Change requests based enhancements to the customer service through close working with the Client Engagement Manager (CEM) and Technical Teams during project initiation stages. Ensure the Change Control is considered throughout the planning phase and that good customer communication (both internal and external) is success fully managed throughout.• Develop strong relationships with the customer and Account representative to ensure successful project rollouts and where there are issues, to ensure that the customer is aware, expectations are managed and support the corrective actions.• Managing customers namely Accor Eco France, SGS, Facile It Spa, WOCO, Group SEB, Jacquet and Benind Spa.

Dakc

Roles and responsibilities:1. Co-ordinate with the Client, Change manager and other internal teams to ensure that the sites are deployed smoothly.2. Ensuring that proper documentation is done using tools like Remedy, Oracle, Documentum etc.3. Providing timely reports to Change Managers and Clients about the progress as well as issues that occur during Project Rollout.4. Deployed services for clients such as Orchestra, Vesuvius, Group SEB, Dunlop Enerka, Siemens AG, Sued Chemie and Stena Line IT services AB. Also, worked in other Projects like ATOS CF, EDB HYDRO and Sigmakalon PPG

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Ssc, Junior High/Intermediate/Middle School Education And Teaching