Vitaliy Suprun Email & Phone Number

Москва, Россия

Head of departments with 70+ peoples. Head of 7 development teams4 back-end teams2 front-end1 mobile developmentMain task are:Create development processesCreate department budgetTime to market processing

Москва, Москва, Россия

- Interacted with key internal stakeholders to define, develop, shape, and refine requirements of a complex company’s CRM product reengineering within the context of the business strategy & goals.- Defined, prioritized, and clarified user stories, collaborating with colleagues to understand use cases, features, business & technical rules and overall product goals.- Built and groomed product backlog. Created and developed short, medium, and long-term product roadmaps.- Worked with engineering teams to continuously improve product ownership and other agile processes.- Managed team of up to 5 employees in a matrix structure: broke work down into tasks, delegated tasks and managed completion, supervised and coordinated teamwork.Key Results:- Redesigned system’s architecture by more than 60 %: defined the best suiting technology stack and improved system fault tolerance and Big Data processes, resulting in acceleration of forming clients’ proposals in 3 times and improving clients’ retention by 20 %

Москва, Москва, Россия

- Interacting, communicating effectively and building strong working relationship with the clients to identify, gather, document and refine their product requirements.- Using system specific knowledge and technical expertise to transform business requirements into functional requirements. Providing best practice advice for the developed product, serving as a subject matter expert and product spokesperson.- Converting requirements into client-centric designs and definitions. Creating BPMN, Customer Journey Map. Breaking down epics into user stories that are detailed, written from a use case perspective, with clear acceptance criteria. Drafting BRD and breaking work into tasks for the software development team.- Working closely with business analytics developing analytical frameworks, defining new metrics to evaluate customer experience, analyzing data to identify opportunities to improve the product.- Driving the product backlog, maintaining Kanban boards and other product dashboards, ensuring that all aspects of the product roadmap are current and mirror product strategy. Participating in scrums, identifying and removing any impediments to progress, facilitating meetings, and ensuring the product backlog is in a good shape and ready for the next stage.- Team management and leadership (20+ employees: 3 software development teams, business analytics) including recruitment, orientation and onboarding, L&D, performance management. Key Results:- Introduced and implemented new product management structure, defined and described business and product development processes as well as business architecture schemes.- Defined and created business documentation package for BRD and Customer Journey Map.

Moscow

Developed internal banking CRM system for more then 650 online users from scratchDesign business documentation and IT architecture.Key Results:- Built effective product team (5 employees) from scratch.- Developed and implemented internal CRM from scratch and improved its functionality in 3 times. Ensured integration of the product into the bank's key systems, which allowed to reduce the time spent by an employee on selling banking products by 1.5 times. The number of interactions with the client for the final registration of the product was reduced by 3.- Developed and implemented customer retention program in all customer interaction channels, improving customer retention by 15%. Received "Best of the Best" award for this product.- Defined possible future software development areas and enforced flexible implementation tools reducing the time for further system improvements by 10 times and ensuring implementation of any new products in 1 month instead of half a year.

Moscow

Ongoing design and maintenance of new and existing websites.Liaising closely with a customer or client at the design stage.Designing landing pagesEnhancing the look, functionality and appearance of a website.Fixing problems encountered in the functioning of the website.Designing websites that are easy and effective to use.Testing websites for functionality in different browsers & at different resolutions.Administrating MS SQL DBProviding analytics from MS SQL and Oracle

Бакалавр, Маркетинг, 5

Бакалавр, Бизнес, Менеджмент, Маркетинг И Смежные Службы Поддержки, 3

в 2003 году ушел в академический отпуск