Optimized Ecommerce Operations: Leveraged data analysis and tools to streamline ecommerce processes, improve website performance, and enhance customer satisfaction.Enhanced Mobile App User Experience: Analyzed user behavior and feedback to optimize mobile app features, improve usability, and drive engagement.Led Seasonal Promotional Strategies: Developed and executed successful seasonal promotional campaigns, driving sales and increasing customer loyalty.Improved Customer Experience: Implemented strategies to enhance customer satisfaction across all touchpoints, from online shopping to in-store experiences.Managed Content Creation: Overseen the creation and management of high-quality content for the website, blog, and social media channels.Ensured Financial Accuracy: Prepared monthly financial reports, ensuring accurate accounting records and tax compliance.Enhanced Customer Experience: Utilized data-driven insights to improve last-mile delivery, personalize customer interactions, and increase brand loyalty.Expanded Market Reach: Established new retail distribution channels for FMCG products, expanding market penetration and increasing sales.Strengthened Vendor Relationships: Negotiated favorable terms with vendors, explored new business opportunities, and improved supply chain efficiency.Implemented Digital Marketing Strategies: Developed and executed data-driven digital marketing campaigns to increase brand visibility and drive customer acquisition.Financial Analysis: Prepared monthly financial reports using advanced Excel functions, ensuring accurate accounting records and tax compliance.Data-Driven Decision Making: Leveraged data analysis techniques to identify trends, optimize operations, and make data-driven decisions.Data Visualization: Created informative and visually appealing dashboards and reports to communicate insights to stakeholders.

Streamlined operations by optimizing workflows, managing budgets, and scheduling appointments.Led and coached teams to achieve maximum productivity and meet project deadlines.Managed vendor relationships and negotiated favorable terms to ensure efficient supply chain and cost savings.Implemented process improvements to enhance overall operational efficiency and reduce costs.Provided administrative support including managing filing systems, processing invoices, and delivering tax documentation.

• Provided technical engineering support and project management for design, engineering and development of SMATV products.• Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.• Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.• Estimated quantities and cost of materials, equipment and labor to determine project feasibility.• Delivered comprehensive bid proposals for IPTV / SMATV projects and gained client approval on costs.• Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.• Created CAD drawings using AutoCAD to convey manufacturing and production configurations.