Supun Gurugamage Email & Phone Number

Makumbura, Pannipitiya

As a Database Administrator, I oversee the daily health checks of databases hosted on Microsoft Azure, including PostgreSQL, MySQL, and MSSQL. My key responsibilities include:- Monitoring and ensuring the optimal performance of databases.- Managing database users and configuring their access privileges.- Executing SQL queries in the production database, thoroughly tested in the UAT environment.- Administering Linux-based applications and databases to ensure seamless operations.- Maintaining cloud servers (Windows and Linux) within the Dialog cloud infrastructure.- Coordinating with various business units and external parties to address and resolve issues efficiently.- Monitoring the Web Application Firewall (WAF) and collaborating with the company infrastructure team to identify and mitigate unnecessary activities.- Monitoring endpoint XDR security in collaboration with the infrastructure and SOC teamsMy role demands a high level of technical expertise and collaboration to ensure the integrity and performance of our database systems, cloud servers, and overall security posture.

Colombo, Western Province, Sri Lanka

As an IT Helpdesk Assistant at Ceylon Biscuits Limited, I provide essential technical support to ensure seamless operations. My responsibilities include troubleshooting IT issues, assisting users with software, hardware and network problems, and contributing to the efficient functioning of our IT infrastructure. I'm dedicated to delivering top-notch assistance to our team, ensuring they can work effectively and stay connected in a fast-paced environment.• Preparing management reports when purchasing IT assets and presenting pros andcons for the management.• Managing the help-desk team and assigning IT tickets to the team accordingly.• Complete the IT tickets with the help-desk team without exceeding the SLA time.• Managing the existing and newly purchased IT assets.• Maintenance of vendor Contracts & SLAs of Device & services.• Monitoring of AV, Patch Management Dashboard.• IT policy implementation.• Conducting training and development sessions for the end users, new comers andmanagement trainees.• Installation, configuration and maintaining IT devices (PCs, laptops, printers, scannersetc.).• Troubleshooting desktop computers/ laptops, Tab, printers and scanners. (Windows/MAC / Android).• Diagnosing issues with network and Wi-Fi, implementing the solution for the same.• Troubleshooting access controllers / time attendance devices and coordinate with localsupplier to solve the issues.• Troubleshooting smart tabs / smart weigh scale devices and KIOSK machines.• Administrators to find the solutions for the same.• Proving L2 support for end user issues (also L0, L1 support should be provided whennecessary).• Coordinate and follow-up local suppliers for the IT device installations /troubleshooting or repairs.• Answering the help-desk hotline and providing support for the end users.• Participate to the ongoing IT projects and providing active support for the same.

Colombo, Western, Sri Lanka

Duties:• Implementation, Maintaining & Administering Server and PC’s.• Experience of supporting a wide and varied client base.• Troubleshooting PC’s, laptops and mobile devices.• Installation and support of telecommunication equipment.• Maintaining a log of all problems detected and system backups.• Responsible for maintaining backups and for project work such as new builds.• Working closely with software suppliers to resolve operational issues.

Bsc (Hons) Computer Networks And Security, Computer Science

Higher National Diploma, Pearson Btec Hnd In Computing - Network Engineering

Diploma In Network Administration With Security

Diploma In Computer Hardware With Network

Commerce